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Skills

  • Customer service
  • Menu memorization
  • Staff scheduling
  • Conflict resolution
  • Place settings
  • Process improvement
  • Supply chain optimization
  • Operational improvement
  • Event logistics and coordination
  • Event setup and takedown

Work Experiences

  • Helped customers with take-out orders.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in event organization.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Achieved results over the course of three months.
  • Achieved 45% higher attendance.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Achieved increased engagement over the first quarter after launch.
  • Collaborated with groundskeeping staff.
  • Achieved a 23% boost in event registrations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Attained recognition for excellent customer service, delivering tailored concierge experiences and earning repeat commendations from high-caliber patrons.
  • Achieved zero workplace incidents for 3 consecutive months.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Committed Club House Assistant with leadership abilities in event coordination, staff training, and service integration, improving operational performance club-wide.
  • Achieved a 74% boost in member recruitment.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Boosted transaction speeds.
  • Consistently recognized for conflict resolution skills.

Accomplishments

  • Directed post-event operations, ensuring prompt clean-up and accurate inventory assessment post job completion.
  • Coordinated and executed events for groups ranging from 4 to 14 attendees, consistently exceeding client expectations regarding setup and coordination.
  • Created and analyzed weekly reports on clubhouse foot traffic and usage, providing recommendations that increased operational efficiency by 17%.
  • Directed and supervised volunteers during charity and fundraising events, ensuring smooth event operations and guest satisfaction.
  • Recognized for leadership in improving clubhouse operations during peak times, achieving a 58% increase in member satisfaction.
  • Managed daily operations of standard clubhouse, ensuring cleanliness, availability, and readiness for staff and guest use.
  • Achieved President's Club for outstanding performance while managing the transition to a new point-of-sale system, cutting processing time by 65% minutes per transaction.
  • Collaborated with team of 4 in the development of standard.
  • Completed routine inventory monitoring and restocking, reducing discrepancies by 67% and ensuring essential supplies were always available.
  • Collaborated with external suppliers, securing better pricing and reducing procurement lead time by 3 months.

Affiliations

  • Sustainable Event Alliance (SEA)
  • Society of Government Meeting Professionals (SGMP)
  • Certified Hospitality Department Trainer (CHDT)
  • International Live Events Association (ILEA)
  • Certified Club Manager (CCM) Program
  • Society of Human Resource Management
  • Professional Club Marketing Association (PCMA)
  • National Association of Social Workers
  • Meeting Professionals International (MPI) - Atlanta Chapter
  • Association for Computing Machinery

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Banquet Manager (CBM) – process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Meeting Professional (CMP) - process
  • Certified Club Manager (CCM) – system
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Apple Certified Associate (ACA)
  • Certified Customer Service Manager (CCSM) - metric
  • Certified Facility Manager (CFM) - International Facility Management Association

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