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Skills

  • Team management
  • Chemical Handling Standards
  • Facility Hygiene Protocols
  • Employee engagement
  • Inventory replenishment
  • First Aid/CPR
  • Customer complaint resolution
  • Communications
  • Operational improvement
  • Cost-saving initiatives

Work Experiences

  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Cut average cleaning time per room from 6 minutes to 10 minutes.
  • Achieved 28% compliance.
  • Achieved 48% on-time completion of cleaning tasks.
  • Assessed weekly performance metrics.
  • Assessed employee performance and devised strategies for improvement.
  • Improved maintenance employee training programs were implemented by me.
  • Implemented preventive maintenance practices and followed equipment guidelines to reduce downtime.
  • Collaborated with management to develop a deep cleaning schedule that improved facility hygiene scores by 24%.
  • Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.

Summaries

  • Achieved 33% reduction in supply costs.
  • Consistently improved workplace morale.
  • Committed to eco-friendly solutions.
  • 5 years of hands-on supervision.
  • Consistently exceeded expectations in all property sectors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Boosted facility scores by 15%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Created monthly training workshops that accelerated new staff onboarding, reducing training time by 33%.
  • Collaborated with team of 5 in the development of initiative.
  • Played a lead role in a housekeeping department's shift to digital checklists, increasing cleaning and maintenance efficiency by 72%.
  • Ensured compliance with OSHA regulations, resulting in zero accidents and a safer work environment for the team.
  • Directed post-event clean-ups for VIP gatherings, receiving client praise and increasing future booking opportunities.
  • Coordinated deep cleaning efforts in high-traffic areas during off-peak hours, reducing guest disruptions by 39%.
  • Recognized with CPA for meeting excellence in housekeeping management and driving consistent team success.
  • Trained housekeeping staff on proper use of eco-friendly cleaning chemicals, improving compliance with environmental standards.
  • Designed and monitored schedules to minimize overtime expenses and ensure fair distribution of workloads among team members.
  • Reduced cleaning-related complaints by 46% following the implementation of a new daily room inspection checklist.

Affiliations

  • Housekeeping Departmental Trainer Certification by Beacon Labs
  • Hospital Housekeeping Systems (HHS) Program Participant
  • Freemason
  • Environmental Cleaning Association of program
  • Council of Hotel and Restaurant Trainers (CHART)
  • International Sanitary Supply Association (ISSA)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Building Service Contractors Association International (BSCAI)
  • Toastmasters

Certifications

  • CompTIA Security+
  • Housekeeping Quality Assurance Certification - initiative
  • Certified Business Analysis Professional (CBAP)
  • Occupational Health and Safety (OHS) Certification - metric
  • First Aid/CPR Certified
  • Inventory Management Professional Certification - Summit Group
  • Hazard Analysis and Critical Control Points (HACCP) Certification - Harbor & Co.
  • Certificate in Sustainable Facilities Management - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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