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Skills

  • Mentorship and team development
  • Key performance indicator (KPI) tracking
  • Governance framework implementation
  • Salesforce expertise
  • Organization
  • Project organization
  • RFI Scanners
  • Capacity planning
  • CCTV
  • Problem resolution

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved Lean compliance.
  • Management recognized me for providing outstanding customer service.
  • Completed 13 projects per year, with a track record of meeting deadlines, scope, and budget.
  • Worked with others to brainstorm new program possibilities.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a $12 annual cost reduction.
  • Learned risk assessment and process improvement to help with office needs.
  • Achieved all project milestones.

Summaries

  • Achieved 26% reductions in delivery times.
  • Looking forward to taking on a new challenge with a successful team.
  • Focused, proactive, and aware of shifting company, customer, and project requirements.
  • Plan and implement stakeholder engagement with a specialization in project management.
  • Desire to apply existing skills in a new role with a forward-thinking organization.
  • Motivating leader who has built and managed standard teams in the past.
  • To meet aggressive deadlines, well-coordinated in keeping teams motivated and on-task.
  • Proficient in promoting category by leveraging strategic planning and vendor management knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Results-oriented Miscellaneous professional with process improvement, strategic planning, and process improvement strengths.

Accomplishments

  • Served as a key contributor to the vendor selection process, guiding $14 in procurement decisions that increased third-party integration success rates by 74%. Ensured compliance with industry standards.
  • Mentored and coached a team of junior program managers, fostering an environment of collaboration and continuous learning, resulting in a 27% increase in overall team efficiency.
  • Accelerated cloud infrastructure buildout for initiative, cutting operational overhead by 35% and ensuring 99.9% system uptime post-implementation.
  • Implemented a real-time KPI dashboard, improving decision-making and visibility across 16 executive teams, optimizing resource allocation by 58%. Refined reporting criteria to prioritize actionable insights.
  • Built and maintained a high-performing international programming team spanning 5 locations, improving collaboration and reducing project overhead by 49%.
  • Coordinated risk mitigation strategies, preventing costly project overruns and improving response times to critical blockers. Reduced high-risk incidents by 76%. Implemented a lessons-learned repository.
  • Utilized JIRA and Confluence to streamline project tracking and documentation, reducing project management overhead by 46% and increasing cross-team transparency.
  • Delivered training sessions on procedure, leading to a team skill set improvement benchmarked at 77% and ahead-of-schedule feature delivery.
  • Exceeded quarterly delivery metrics by 28% through effective decision-making facilitation, improving project throughput and reducing turnover of critical resources.
  • Created multi-tier stakeholder communication channels for program reporting, reducing report generation time by 42% and enhancing clarity in status updates across teams.

Affiliations

  • Alumni Board Member, Graduate Program in Workday Management at framework
  • Member, Society for Human Resource Management (SHRM), Certified in IT team leadership
  • Chair, Automation and Systems Integration Roundtable at process (2024)
  • Active Member, DevOps Institute (since 2022), focus on transforming automation workflows
  • Alumnus, system Master’s in Information Systems Management, 2017 graduate
  • Active Contributor, Strategic Planning Forum for IT Systems Managers, Focusing on Capacity Planning
  • Key Participant, Workday Systems Integration User Group (2018-2021)
  • Lean/Six Sigma Black Belt Certification, Vantage, with a focus on enhancing IT delivery pipelines
  • Member, Project Management Institute (PMI), Certified Scrum Master (since 2022)
  • Active Member, Society for Information Management (SIM), specializing in portfolio audits

Certifications

  • Apple Certified Associate (ACA)
  • ISO 27001 Lead Implementer Certification by PECB
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP) by IIBA
  • Microsoft Certified: Azure Solutions Architect Expert by Microsoft
  • Certified DevOps Engineer – Professional by AWS
  • Certified Digital Transformation Professional (CDTP) by Consilium Institute
  • Certified in Risk and Information Systems Control (CRISC) by ISACA
  • First Aid/CPR
  • Six Sigma Green Belt Certification by Ironclad Systems

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