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Skills

  • Supervision
  • Organization
  • Interdisciplinary collaboration with physical therapists
  • Maintenance and repair expertise
  • Data-driven treatment decisions
  • Orthotic materials sourcing
  • Patient Communication Skills
  • Orthotic design innovation
  • Safety procedures
  • Continuing education champion

Work Experiences

  • Maintained an organized, clean workspace and removed all waste and debris to promote efficiency and optimal productivity.
  • Maintained a consistent work environment, overseeing intricate daily tasks such as client relations and workflow optimization with minimal supervision.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved a 16% decrease in returns.
  • Champion for continuing education, achieving CPA, which led to the introduction of new advanced orthotic technologies at Atlanta.
  • Implemented and managed efficient fabrication processes with plaster molds, models, and Workday.
  • Assessed the effectiveness of existing orthotic products.
  • Transported ServiceNow to 6 months customer locations.
  • Assessed and documented patient progress post-fitting.
  • Collaborated with procedure customers to determine their needs and deliver process service.

Summaries

  • Collaborative team leader.
  • Adept at reducing patient wait times by 63%.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Professional category with a successful background in high-volume environments.
  • Collaborated effectively with orthopedic surgeons.
  • Achieved a 27% reduction in device adjustments.
  • Achieved a 85% reduction in follow-up calls.
  • Assisted physical therapists and physicians.
  • Collaborated effectively with orthopedic surgeons, resulting in a 79% increase in referrals and providing patients with seamless, coordinated care for orthotic solutions.
  • Contributed to a 35% decrease in required adjustments.

Accomplishments

  • Collaborated with interdisciplinary teams of physical therapists and physicians to develop personalized treatment plans for over 12 patients.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed over 4 successful custom orthotic fittings which improved patient mobility and comfort by 16%.
  • Collaborated with suppliers to ensure timely delivery of materials, maintaining an inventory turnover rate of 14%.
  • Collaborated with 12 different clinic departments, promoting improved interdisciplinary management for complex cases involving orthotic devices.
  • Delivered presentations on the benefits of custom orthotics at process, resulting in a 59% increase in community outreach leads.
  • Led a cross-functional team to improve patient education materials, which resulted in a 80% reduction in complaints about device issues post-delivery.
  • Enhanced clinic workflow efficiency by introducing Jira, reducing average fitting time by 48% minutes per patient.
  • Spearheaded a quality control initiative that improved on-time delivery of orthotic products by 18% over 2019.

Affiliations

  • Jaycees
  • Lions Club
  • Society of Women Engineers
  • Pedorthic Footcare Association - Member
  • American Board for Certification in Orthotics, Prosthetics & Pedorthics (ABC) - Board Certified Orthotic Fitter
  • American Healthcare Association (AHCA) - Orthotics and Prosthetics Committee Member
  • Certified Fitter of Therapeutic Shoes (CFts) - Certification Achieved in 2015
  • American Association for Clinical Anatomists (AACA) - Collaborator for Educational Outreach
  • American Society of Biomechanics (ASB) - Contributor to Orthotic-related Research
  • Healthcare Financial Management Association (HFMA) - Partner for Cost-Effective Supplier Negotiations

Certifications

  • Orthotic Fitter Certified (BOC) - Board of Certification/Accreditation (BOC)
  • Prosthetic and Orthotic Fabrication Technology Certificate
  • Certified Pedorthist (C.Ped) – American Board for Certification in Orthotics, Prosthetics & Pedorthics (ABC)
  • Postural Assessment and Evaluation Training
  • Certified Strength and Conditioning Specialist (CSCS) - National Strength and Conditioning Association (NSCA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • National Registry of Emergency Medical Technicians (NREMT) Certification
  • Lymphedema Certification for Orthotic Fitters
  • Google Certified Professional Cloud Architect

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