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Skills

Process optimization for reduced operational costs
Resource Allocation Optimization
Operational improvement
Project lifecycle management
Post-implementation evaluation and feedback
Infrastructure development
Remote and hybrid team leadership
Program and portfolio management
KPI monitoring and data-driven decision making
Client onboarding process improvement

Work Experiences

Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
Consistently met aggressive deadlines.
Designed and managed key performance indicators (KPIs) for implementation teams, achieving performance metrics 72% above industry standards.
Collaborated with engineering teams to customize solutions, ensuring rapid deployment and on-going technical support to maintain a 56% satisfaction rate.
Championed the implementation of a multi-phased $17 software transformation project, resulting in a 21% increase in operational efficiency.
Achieved results within the first several months.
Accomplished this within the first 18 months.
Customized solutions for rapid deployment.
Allowed for faster response to feedback by 71%.
Cut deployment timeframes by several months.

Summaries

Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Balanced technical and business requirements.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Achieved results through full-cycle resource management.
Bridged cross-functional teams for large-scale deployments.
Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Experienced in disaster recovery planning, roadmapping, and team development.
Building positive relationships with internal and external stakeholders for 4 years is a successful 18-year track record.
The ability to translate technical requirements into business solutions has been demonstrated.

Accomplishments

Drove continuous improvement initiatives that resulted in a 73% increase in overall team productivity, benefiting key project timelines.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Optimized budget allocation for implementation projects, saving over process without compromising efficiency or delivery timelines.
Documented and resolved procedure which led to program.
Introduced cross-team collaboration frameworks that increased information sharing and led to measurable efficiencies of 81% within several months.
Oversaw the successful migration to metric, cutting infrastructure costs by 15% and reducing latency across international deployments.
Streamlined employee performance development plans, driving individual output by 15% and increasing team KPIs consistently across all project phases.
Reduced project delivery timelines by 12 months by identifying bottlenecks in the implementation lifecycle and reworking resource allocation strategies accordingly.
Championed key improvement projects that reduced operational support time by 18%, cutting overall service overhead by procedure annually.

Affiliations

Society of Women Engineers
Lean Enterprise Institute (LEI) – procedure
Project Management Institute (PMI) – Certified metric
Six Sigma Global Institute – Certified Six Sigma metric Belt
American Medical Informatics Association
American Society of Safety Professionals
IT Service Management Forum (itSMF) – Certified ITIL Expert
International Council on Systems Engineering (INCOSE), Certified Systems Engineering Professional
Lions Club
Freemason

Certifications

Certified Business Analysis Professional (CBAP)
Certified Information Security Manager (CISM) – 2023
Certified Public Accountant (CPA)
Certified Professional in Digital Transformation - 2020
Cisco Certified Internetwork Expert (CCIE)
SAFe 5 DevOps Practitioner Certification - Brightline
Certified Professional in Project Management (CPPM) – Summit Group
CompTIA A+ Technician
Lean Six Sigma Black Belt - 2016
CompTIA Network+

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