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Skills

  • Communications
  • Customer service
  • Global cross-departmental communication
  • Budget administration
  • Supervision
  • Resource Allocation Optimization
  • Client retention strategy
  • Organizational change facilitation
  • Program and portfolio management
  • Operational efficiency improvement

Work Experiences

  • Coordinated iterative software releases.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Achieved simultaneous go-live in Austin.
  • Coordinated with vendors and stakeholders.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in stakeholder engagement.
  • Completed deployment by 2019.
  • Designed and managed key performance indicators (KPIs) for implementation teams, achieving performance metrics 72% above industry standards.
  • Developed and executed strategies.
  • Achieved a Innovation Award.
  • Developed custom reporting templates for clients.

Summaries

  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • Achieved a 71% increase in system uptime.
  • Director of Implementation is a multi-talented Director of Implementation who is consistently rewarded for planning and operational improvements.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Accomplished Director of Implementation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Director of Implementation with 6 years of successful workflow optimization and data analysis experience.

Accomplishments

  • Oversaw the successful migration to metric, cutting infrastructure costs by 15% and reducing latency across international deployments.
  • Collaborated closely with clients to map workflows and ensure seamless integration of SAP, reducing go-live risks and improving adaptability.
  • Resolved product issue through consumer testing.
  • Championed change management initiatives that resulted in 82% increase in customer satisfaction and a 25% adoption rate for SAP.
  • Optimized budget allocation for implementation projects, saving over process without compromising efficiency or delivery timelines.
  • Monitored and analyzed 6-factor KPIs, leveraging data to guide process refinements that increased delivery accuracy by 59%.
  • Facilitated the integration of KPIs into daily operations, leading to performance improvements of 36% and exceeding industry benchmarks.
  • Orchestrated the successful rollout of SAP across 15 countries, cutting deployment time by 31% through improved resource optimization.
  • Documented and resolved procedure which led to program.
  • Consistently delivered large-scale projects ahead of schedule, reducing average delivery time by 13 months while maintaining a 44% customer satisfaction rating.

Affiliations

  • Association for Operations Management (APICS) – Certified Supply Chain Professional (CSCP)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Agile Alliance – process Training and Certifications
  • Project Management Institute
  • Society for Technical Communication (STC) – Project Documentation Excellence
  • Jaycees
  • Six Sigma Global Institute – Certified Six Sigma metric Belt
  • International Council of Nurses
  • Project Management Institute (PMI) – Certified metric

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Professional in Project Management (CPPM) – Summit Group
  • Certified Information Systems Security Professional (CISSP®) – 2022
  • ServSafe
  • Agile Certified Practitioner (PMI-ACP) - 2024
  • First Aid/CPR Certified
  • CompTIA Security+
  • Salesforce Certified Technical Architect (2018)
  • Microsoft Certified: Dynamics 365 Fundamentals 2015

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