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Skills

  • Retail store support
  • Retail materials management
  • Operational process improvements (e.g., reducing service time)
  • Customer Relationship Management (CRM) Software Proficiency
  • Customer retention strategies
  • Adapting to updated retail software and tools
  • Route dispatch
  • Medical terminology knowledge
  • Effective merchandising strategies
  • Multi-line phone talent

Work Experiences

  • In the top 4% of employees for successful streamlined.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Increased the team's revenue by over $3 in sales.
  • Provided clients with basic technical support for a variety of system company products.
  • Kept the initiative and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Was in charge of high-volume paperwork and worked with the method department to resolve billing and shipping issues.
  • Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.

Summaries

  • Committed to providing world-class customer service while remaining professional.
  • With extensive knowledge of data analysis and proven multitasking abilities, I am well-versed in project and time management.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Hardworking Connection Center Associate with 16 years of telecommuting experience meeting customer needs.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Very knowledgeable about ServiceNow, as well as method competitors and offerings.
  • Customer service specialist with over 8 years of experience resolving account and service issues for Customer Service clients.

Accomplishments

  • Implemented targeted sales strategies, driving a Tableau sales increase of 63% over several months.
  • Delivered personalized service strategies, improving conversion rates by 64% across 13 consecutive months.
  • Recognized as Innovation Award recipient for exceeding customer engagement goals, leading to a 56% increase in satisfaction scores.
  • Resolved escalated customer service issues by following up on post-service feedback, achieving a 32% satisfaction rate.
  • Acted as main point of contact for escalated concerns, achieving an 59% resolution success rate within 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and executed team-building workshops that improved communication among team members by 25%, boosting collaboration on customer service projects.
  • Reduced stock variance by 64% through continuous inventory monitoring and managing POS system discrepancies.
  • Resolved product issue through consumer testing.
  • Effectively handled high-traffic periods during holiday season, maintaining a customer satisfaction rating of 77%.

Affiliations

  • Professional Subscription to Retail Business Services Journal
  • Certified Specialist in Product Warranty and Services
  • Lions Club
  • Member of the Sales Enablement Society
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Certified Retail Inventory Management Specialist
  • Certified Customer Experience Professional (CCXP)
  • Society of Human Resource Management
  • Retail Sales Management Certificate from Meridian

Certifications

  • Project Management Professional (PMP)
  • Salesforce
  • Certified Multitasking Professional by program
  • Certified Public Accountant
  • Data Analytics and Visualization Certification by Coursera 2016
  • Time Management and Productivity Essentials Certificate by Udemy
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certificate in Customer Experience Design (CXD) by LinkedIn Learning
  • Certified Troubleshooting Specialist by Cedar Works

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