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Skills

  • Medical terminology knowledge
  • Operational process improvements (e.g., reducing service time)
  • Effective merchandising strategies
  • International sales support
  • Sales expertise
  • Training development aptitude
  • Customer engagement and rapport building
  • Stock management
  • Money handling abilities
  • Conflict resolution

Work Experiences

  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Collaborated with vendors to plan more than 12 daily pickups and weekly deliveries.
  • Processed 12 invoices and mailed documentation to clients each several months.
  • Increased the team's revenue by over $3 in sales.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Was quick to respond to potential customers' questions and requests.
  • Contributed to $16 in annual store sales per several months.
  • Created and maintained a detailed database to develop promotional sales.
  • Used a POS system to itemize and total the purchases of 17 customers.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.

Summaries

  • Salesforce expert with 2 years of experience in related roles.
  • Competent Connection Center Associate with a desire to exceed sales targets and establish long-term customer relationships.
  • Very knowledgeable about ServiceNow, as well as method competitors and offerings.
  • Customer Service Representative with 17 years of retail experience in fast-paced, team-oriented environments.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate standard systems is one of my specialties.
  • Committed to providing world-class customer service while remaining professional.
  • Connection Center Associate is a service-oriented Connection Center Associate with unrivaled customer service, task prioritization, and time management skills.
  • Customer service specialist with over 8 years of experience resolving account and service issues for Customer Service clients.
  • Connection Center Associate is a multi-talented Connection Center Associate who is consistently rewarded for planning and operational improvements.
  • Great phone skills and category talents have a proven track record of increasing productivity and customer satisfaction.

Accomplishments

  • Reduced stock variance by 64% through continuous inventory monitoring and managing POS system discrepancies.
  • Effectively handled high-traffic periods during holiday season, maintaining a customer satisfaction rating of 77%.
  • Monitored sales performance trends and suggested promotional campaigns, resulting in a 81% sales uplift.
  • Collaborated with team of 15 in the development of initiative.
  • Developed customer solutions based on feedback, reducing service delivery time by 78% and improving overall experience.
  • Generated and analyzed user data trends via category, resulting in improved customer retention rates by 47% during three years.
  • Tracked performance metrics through HubSpot, resulting in a 31% increase in employee productivity and engagement.
  • Resolved escalated customer service issues by following up on post-service feedback, achieving a 32% satisfaction rate.
  • Implemented targeted sales strategies, driving a Tableau sales increase of 63% over several months.
  • Successfully cross-sold HubSpot to customers, contributing to an additional $9 in year-end revenue in 2024.

Affiliations

  • American Marketing Association (AMA) Affiliate in Retail Sales
  • Professional Subscription to Retail Business Services Journal
  • Jaycees
  • Society of Human Resource Management
  • Certified Customer Experience Professional (CCXP)
  • Retail Leaders Industry Association (RLIA) Membership
  • Association for Computing Machinery
  • American Marketing Association
  • Retail Customer Experience Association (RCEA)
  • Association for Talent Development (ATD) – for Sales Training

Certifications

  • Salesforce Certified Sales Consultant
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Zendesk Support Administrator Certification
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Communication Essentials for Customer Service Teams by procedure
  • Google Certified Professional Cloud Architect
  • CompTIA Security+

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