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Skills

  • TCP/IP
  • Organization
  • Team building
  • Customer service
  • Desktop support
  • Technical issues analysis
  • Operational improvement
  • Communications
  • Relationship development
  • End-user training and competency development

Work Experiences

  • Achieved 27% competency within two years.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 18 new accounts.
  • Increased company revenue by 13% beyond 6 months targets by upselling products and services.
  • Assessed high-priority incidents related to Ambulatory workflows.
  • Described initiative solutions to customers to aid in problem resolution.
  • Collaborated with the IT team.
  • Contributed to a successful system go-live.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Achieved project milestones within defined timelines while optimizing Epic Ambulatory system for Harbor & Co., contributing to a successful system go-live.
  • Created customized templates in Epic Ambulatory to streamline clinical documentation, leading to a reduction in charting time by 25% minutes per patient.

Summaries

  • Adept at end-user training.
  • Collaborative and detail-oriented consultant with a passion for enhancing patient engagement through Epic Ambulatory systems, boosting portal adoption rates by 38%.
  • Subject matter expert on Workday with exceptional skills and knowledge in process improvement.
  • Achieved negligible clinical workflow disruptions.
  • Adept at end-user training with measurable success in competency-building programs, achieving 25% in system proficiency within three years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Epic Ambulatory Consultant with a 8-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.

Accomplishments

  • Partnered with clinical leadership to integrate Epic Ambulatory with legacy systems, achieving a initiative.
  • Facilitated 14 Epic system build sessions, ensuring alignment between clinical and IT teams, resulting in method.
  • Directed Epic Ambulatory optimization project, leading to Meridian receiving Excellence Award for top patient satisfaction in Denver area.
  • Audited patient data usage in Epic systems to ensure HIPAA compliance, resulting in 10 successful internal audit results.
  • Resolved product issue through consumer testing.
  • Adapted Epic Ambulatory workflows for new service lines, resulting in 53% increase in service efficiency across logistics.
  • Collaborated with stakeholders to realign system workflows, cutting Epic Ambulatory-related administrative tasks by 40%.
  • Led migration of patient data to Epic Ambulatory system, maintaining data integrity with 7% accuracy.
  • Identified and addressed end-user pain points, leading to a 85% increase in end-user performance satisfaction.
  • Developed automated workflow enhancements to reduce clinician documentation time in Epic Ambulatory by 74% minutes per shift.

Affiliations

  • American Medical Informatics Association
  • American Medical Informatics Association (AMIA) Membership
  • Affiliate of the Alliance for Nursing Informatics (ANI)
  • Professional in Healthcare IT (PHIT) Certification, 2016
  • Volunteer at Annual Epic Health IT Integration Summit
  • Association for Computing Machinery
  • Member of the American College of Healthcare Executives (ACHE)
  • Participant in Epic Ambulatory Implementation Workgroup 2018
  • Epic Ambulatory Focus Group Participant Austin
  • Association for Supply Chain Management (APICS)

Certifications

  • Project Management Professional (PMP) - Project Management Institute (2024)
  • Healthcare Information Security Compliance Specialist (HISCS) Northwind 2016
  • EpicCare Order Entry Certification initiative 2023
  • EHR Implementation Manager Certification Harbor & Co. 2020
  • Certified Electronic Health Record (CEHRS) Vantage 2017
  • Epic Ambulatory Certification Summit Group 2022
  • EpicCare Ambulatory Build Certification program 2016
  • Certified Telehealth Coordinator Northwind 2016
  • Certified Public Accountant
  • Certified Clinical Informaticist category 2019

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