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Skills

  • Epic Ambulatory system configuration
  • Decision support tools customization
  • EHR data integrity assurance
  • Organization
  • Mac systems
  • Clinical efficiency improvement initiatives
  • Data recovery
  • Change Management Implementation
  • Clinical documentation efficiency
  • MS Office

Work Experiences

  • Achieved 46% improvement in clinician efficiency.
  • Aligned configurations with organizational care models.
  • Kept track of running systems and entered commands to troubleshoot issues like method and category.
  • Achieved 27% competency within two years.
  • Achieved a 72% reduction in help desk support requests.
  • Led a support team that assisted an average of 18 users globally in a 24/7 support environment as a level-three supervisor.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Worked closely with Salesforce and ServiceNow users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Collaborated with ambulatory department leads.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.

Summaries

  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Ambitious Epic Ambulatory Consultant.
  • Achieved measurable improvements in data retrieval time by 46%.
  • Achieved 84% improvement in clinician efficiency.
  • Achieved 68% competency within one year.
  • Collaborative and detail-oriented consultant.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Epic Ambulatory Consultant and outstanding performer in performance reporting and quality assurance.
  • Costs were consistently reduced while profits were increased.
  • Achieved results within several months.

Accomplishments

  • Documented and resolved program which led to framework.
  • Adapted Epic Ambulatory workflows for new service lines, resulting in 53% increase in service efficiency across logistics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Directed Epic Ambulatory optimization project, leading to Meridian receiving Excellence Award for top patient satisfaction in Denver area.
  • Engineered a custom Epic Ambulatory module for patient check-ins, increasing daily user adoption rate by 84%.
  • Facilitated 14 Epic system build sessions, ensuring alignment between clinical and IT teams, resulting in method.
  • Developed automated workflow enhancements to reduce clinician documentation time in Epic Ambulatory by 74% minutes per shift.
  • Reduced average ticket resolution time for Epic Ambulatory issues by 6 months, reaching a 25% user satisfaction score.
  • Led team in troubleshooting and resolving complex Epic Ambulatory technical issues, reducing escalation rate by 58%.
  • Implemented patient-facing Epic Ambulatory modules, supporting 17% faster appointment scheduling process.

Affiliations

  • Member of the Healthcare Information and Management Systems Society (HIMSS)
  • Epic Ambulatory Focus Group Participant Austin
  • Volunteer at Annual Epic Health IT Integration Summit
  • International Association of Administrative Professionals
  • Toastmasters
  • Emerging Professional Development Program Graduate - HIMSS 2018
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Affiliate of the Alliance for Nursing Informatics (ANI)
  • American Marketing Association

Certifications

  • Six Sigma Green Belt in Healthcare Summit Group 2024
  • Certified Healthcare Technology Specialist (CHTS) - AHIMA 2017
  • Certified Clinical Informaticist category 2019
  • Certified Electronic Health Record (CEHRS) Vantage 2017
  • Certified in Healthcare Privacy and Security (CHPS) – AHIMA, 2019
  • CompTIA Security+
  • Project Management Professional (PMP) - Project Management Institute (2024)
  • EHR Implementation Manager Certification Harbor & Co. 2020
  • Salesforce
  • Apple Certified Associate (ACA)

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