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Skills

  • Managing multiple physician schedules
  • Organization
  • Medical office administration
  • HIPAA compliance
  • Medical billing and coding
  • Medical Supply Inventory Management
  • Conflict resolution in patient services
  • Ensuring timely patient referrals
  • Team management
  • Regulatory compliance

Work Experiences

  • Created detailed patient billing reports.
  • Collaborated with a team of 5 to streamline patient check-in and flow, reducing patient wait times by 26% in 2018.
  • Contributed to reducing patient check-in times by 16% by reworking front desk workflows and creating comprehensive checklists for staff.
  • Achieved zero errors in report processing.
  • Boosted administrative team productivity by organizing cross-training sessions on EHR, billing, and appointment setting.
  • Assisted in implementing telehealth services, which expanded patient access by 37% during critical periods.
  • Created detailed patient billing reports, ensuring accuracy and achieving a 15% reduction in billing errors.
  • Achieved 9 positive online reviews.
  • Assisted the practice manager with payroll and budgeting tasks, contributing to improved financial accuracy and a savings of $10 annually.
  • Coordinated imaging results for medical consultations.

Summaries

  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of process improvement and strategic planning as well as data analysis training.
  • Achieved a 31% improvement in overall patient satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 57% reduction in billing errors.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 16% approval rate.

Accomplishments

  • Monitored and reordered medical supplies, reducing overstock by 10 and saving the practice 15 annually.
  • Led the implementation of an automated appointment reminder system, cutting no-show rates by 70% within several months.
  • Managed patient check-ins and resolved inquiries, ensuring over 29% patient satisfaction through efficient service.
  • Collaborated with team of 8 in the development of standard.
  • Developed and implemented new patient intake protocols, reducing patient wait times by 2 minutes.
  • Resolved product issue through consumer testing.
  • Developed a weekly report system that improved clinician scheduling efficiency by 71%, reducing downtime.
  • Documented and resolved standard which led to procedure.
  • Completed data entry for electronic health records with 40% accuracy, reducing the incidence of documentation errors.
  • Utilized HubSpot to optimize appointment booking processes, improving efficiency across 15 departments.

Affiliations

  • Member, American Association of Medical Assistants (AAMA) – Dedicated to continual professional development in medical office support roles.
  • Member, Health Care Financial Management Association (HFMA) – Engaged in discussions related to medical billing, insurance claims, and financial accuracy in healthcare.
  • Member, National Organization for Competency Assurance (NOCA) – Engaged in standardized best practices to ensure competency in administrative and support practices.
  • Member, Telehealth Alliance – Focused on improving patient access through telemedicine and integrating telehealth service into existing administration systems.
  • National Association of Social Workers
  • Lions Club
  • Member, Practice Management Institute (PMI) – Focused on enhancing knowledge around practice administration and patient care workflow optimization.
  • Member, National Healthcareer Association (NHA) – Completed training and certifications related to patient coordination and medical administrative processes.
  • Certified Participant, American Heart Association (AHA) – Participated in administrative health-related education workshops.
  • Affiliation, National Association of Medical Staff Services (NAMSS) – Specialized training to provide better compliance in scheduling and patient care coordination.

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Medical Office Manager (CMOM) by Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • ServSafe
  • First Aid/CPR Certified
  • Medical Terminology Proficiency Certification by Harbor & Co.
  • Certified Healthcare Administrative Technician (CHAT) by Harbor & Co.
  • Electronic Health Record Specialist Certification (CEHRS) by Meridian

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