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Skills

  • Organization
  • Medical document scanning and filing
  • Problem resolution
  • Communications
  • Documentation error reduction strategies
  • Budgets
  • Medical office administration
  • Medical billing and coding
  • Attention to detail in billing reports
  • Relationship development

Work Experiences

  • Contributed to improved financial accuracy.
  • Achieved savings of $14 annually.
  • Assisted in implementing telehealth services.
  • Cut wasted inventory costs by $3 annually.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Created comprehensive checklists for staff.
  • Achieved a 77% reduction in billing errors.
  • Contributed to reducing patient check-in times by 16% by reworking front desk workflows and creating comprehensive checklists for staff.
  • Boosted revenues by identifying missed charges.
  • Coordinated imaging results for medical consultations.

Summaries

  • Adept at coordinating between multiple physicians and departments.
  • Collaborative Medical Office Support skilled in crisis management and patient conflict resolution, having successfully improved call response times by 12 hours.
  • Achieved a 57% reduction in billing errors.
  • Knows how to manage charts, forms, and payments.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Adept at lab test coordination.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Clear understanding of process improvement and strategic planning as well as data analysis training.

Accomplishments

  • Assisted in updating patient data systems, reducing input errors by 68% and improving accuracy in medical records.
  • Assisted practice manager with payroll and budget oversight, contributing to a 46% improvement in financial accuracy.
  • Processed insurance claim submissions with a 26% error-free rate, ensuring prompt payment and reducing claim rejections.
  • Managed appointment schedules for 14 clinicians, achieving a 43% reduction in scheduling conflicts.
  • Collaborated with team of 8 in the development of standard.
  • Led the implementation of an automated appointment reminder system, cutting no-show rates by 70% within several months.
  • Created and maintained patient billing profiles, resulting in more accurate invoices and a 8 reduction in outstanding balances.
  • Documented and resolved standard which led to procedure.
  • Monitored and reordered medical supplies, reducing overstock by 10 and saving the practice 15 annually.
  • Assisted in the scheduling of over 18 patient visits per week, maintaining a 27% adherence to appointment times.

Affiliations

  • International Association of Administrative Professionals
  • Member, American College of Healthcare Executives (ACHE) – Focused on leadership and management skills within the medical administration sector.
  • Member, American Health Information Management Association (AHIMA) – Focused on accurate and compliant health information practices, including EHR management.
  • Supporter, International Healthcare Volunteer Network – Assisted with telehealth outreach operations in underserved communities, improving medical access through admin support.
  • Certified Participant, Institute for Healthcare Improvement (IHI) – Contributed to projects aimed at improving clinical outcomes through better patient administration.
  • American Medical Informatics Association
  • Society of Women Engineers
  • Member, National Association of Healthcare Access Management (NAHAM) – Specialized in improving patient access and streamlining front-office procedures.
  • Society of Human Resource Management
  • Member, Health Care Financial Management Association (HFMA) – Engaged in discussions related to medical billing, insurance claims, and financial accuracy in healthcare.

Certifications

  • CompTIA Network+
  • Basic Life Support (BLS) Certification by American Heart Association
  • Certified Professional Biller (CPB) by AAPC
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Healthcare Administrative Technician (CHAT) by Harbor & Co.
  • Office Management Certification by Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Medical Office Manager (CMOM) by Cedar Works
  • Medical Billing and Reimbursement Specialist Certification by Summit Group

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