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Skills

  • CCTV
  • Supervision
  • Community partnership development
  • Client meetings
  • Public speaking and presentations
  • Security systems
  • Budget forecasting and management
  • Team management
  • First Aid/CPR
  • Effective customer communication

Work Experiences

  • Learned performance reporting and strategic planning to help with office needs.
  • Achieved initiative within 4 months.
  • Management recognized me for providing outstanding customer service.
  • Met with representatives from the local government to better understand community needs and devise response strategies.
  • Achieved 80% cost savings year over year.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Gave talks to community groups to promote the mission and programs of the organization.
  • Identified and hired talented individuals who brought to the team valuable skills and experience.
  • Created and implemented community-based programs to meet a variety of needs, and I tracked the effectiveness of each program.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • Organized and dedicated to improving support in order to meet rising demand.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Knowledge of Jira in depth, as well as stakeholder engagement and project management abilities.
  • Local Program Manager and team leader with 10 years of experience in procedure settings.
  • Six Sigma certified
  • Risk assessment in system settings and team leadership in process improvement settings.
  • Strategic thinker with expertise in stakeholder engagement.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Communicative and team-oriented, with SAP expertise.

Accomplishments

  • Led efforts in risk mitigation during a program transition, cutting potential project risks by 80% and securing program stability.
  • Created and launched a local outreach initiative, resulting in 75% increase in community participation year-over-year.
  • Provided mentorship and training to 8 new program managers, contributing to a 50% increase in success rates of local initiatives.
  • Led a sustainability initiative that decreased operational waste by 22% and aligned with municipal environmental guidelines.
  • Oversaw significant operational changes that improved program delivery timelines by 63%, ensuring on-time project completion.
  • Led the compliance team in successfully passing regulatory audits for Power BI, achieving Top Performer in 2017.
  • Implemented a comprehensive project management system, increasing task completion efficiency by 76% across multiple local initiatives.
  • Reorganized a regional training program, increasing participant engagement by 82% and achieving measurable improvements in program outcomes.
  • Created a new workflow process for local program execution, reducing bottlenecks and improving overall program delivery speed by 27%.
  • Established a local performance review process, leading to a 33% increase in employee retention and job satisfaction.

Affiliations

  • Member, International City/County Management Association (ICMA), focusing on leadership strategies for public servants operating at the local level.
  • Committee Member, Local Chamber of Commerce, advocating for program budget and resource allocation for community improvement.
  • Certified Mediator, National Association for Community Mediation, specializing in conflict resolution within multi-stakeholder community programs.
  • Member, Association for Strategic Planning (ASP), participating in national and local discussions on implementing strategy into public sector programs.
  • Regional Representative, National Coalition for Dialogue & Deliberation (NCDD), organizing dialogues aimed at improving community communication.
  • Alumni, Harvard Kennedy School of Government – Completed executive course in program leadership and governance.
  • Vice Chair, Local Community Development Network, collaborating with various non-profits to coordinate educational workshops and resource allocation.
  • Member, American Society for Public Administration (ASPA), focusing on improving transparency and accountability in local program governance.
  • Board Member, Community Action Partnership, consulting on program development and resource management for underserved populations.
  • Member, National Forum for Black Public Administrators (NFBPA), engaging with policy discussions aimed at improving civic engagement within diverse communities.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Diversity, Equity, and Inclusion (DEI) Certification
  • Women in Leadership Program Certification
  • Advanced Program Management Certification
  • American Academy of Financial Management (AAFM)
  • Certified Program Management Professional (PgMP)
  • Certified Business Analysis Professional (CBAP)
  • Strategic Planning Professional Certification (SPP)
  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)

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