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Skills

  • Change Management
  • Customer service
  • Event coordination
  • Problem resolution
  • Social media marketing
  • Process improvement
  • Communications
  • Budgets
  • Initiative equipment
  • Relationship development

Work Experiences

  • Collaborated with the legal team to ensure all partner agreements were up-to-date, reducing compliance risks by 51% by 2024.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Achieved a standard in revenue.
  • Addressed partner needs.
  • Achieved a 46% growth in the client base.
  • Built long-term relationships with partners, contributing to an annual retention rate increase of 44% across all regions.
  • Collaborated with cross-functional teams.
  • Analyzed competitive market data to provide insights that improved partner positioning, leading to initiative in Raleigh.
  • Conducted webinars.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Partner Relations Coordinator and outstanding performer in process improvement and team leadership.
  • Boosted overall participation.
  • Achieved a 25% improvement in net promoter score.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved quicker issue resolution.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Built high-trust relationships for long-term success.
  • Partner Relations Coordinator with 9 years of successful data analysis and strategic planning experience.

Accomplishments

  • Led quarterly business review meetings with key stakeholders, contributing $11 in incremental revenue through enhanced partner collaboration.
  • Proactively identified at-risk partners and implemented intervention strategies that successfully retained 8% of those relationships.
  • Designed and implemented a partner retention strategy that increased partner renewal rates by 64% over 12 months.
  • Developed partner insights reporting for senior leadership, streamlining reporting processes and improving data accuracy by 56%.
  • Executed strategic roadmap for partner engagement, achieving 15% increase in service delivery performance by initiative.
  • Led efforts in restructuring the partner engagement model, boosting partner activation rates by 39% within 2 months.
  • Resolved product issue through consumer testing.
  • Scaled partner initiatives from Columbus to a global level, achieving a 15% increase in overall partner engagement across 12 countries.
  • Coordinated cross-functional teams to deliver targeted marketing collateral for partners, supporting product launches and increasing market penetration by 78%.
  • Developed and implemented partner success programs, which increased client satisfaction by 73% in 2022.

Affiliations

  • Association of Strategic Alliance Professionals (ASAP)
  • Certified Professional Partnering Specialist (CPPS) Certification
  • Lions Club
  • International Society of Customer Relations Officers (ISCRO)
  • Marketing Executives Networking Group (MENG)
  • Global Account Management Association (GAMA)
  • Global Partnership Forum (GPF)
  • Corporate Event Marketing Association (CEMA)
  • Project Management Institute
  • Institute of Business Continuity Management (IBCM)

Certifications

  • Advanced Partner Programs Management - Northwind
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Certified Customer Success Manager (CCSM) - method
  • First Aid/CPR Certified
  • B2B Partner Marketing Certification - procedure
  • Certified Business Communication Professional - Vantage
  • Certified Solution-Focused Partner Strategist - Beacon Labs
  • Certified Partner Relationship Manager (CPRM) – Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Analytics Certification - HubSpot

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