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Skills

  • Cross-functional collaboration
  • Communications
  • Quality assurance experience
  • Effective communication
  • Security systems
  • Relationship development
  • MS Office
  • Continuous Improvement Initiatives
  • CCTV
  • Technical troubleshooting

Work Experiences

  • Achieved improvement over 2017.
  • Championed continuous improvement initiatives through Lean Six Sigma principles, leading to a 20% reduction in waste.
  • Assisted in the creation of procedure procedures.
  • Working with team members and customers to find workable solutions improved operations.
  • Championed continuous improvement initiatives.
  • Evaluated the needs of customers and worked to maintain high levels of satisfaction.
  • Achieved zero major non-conformances.
  • Achieved zero incidents over 7 months-month period.
  • Achieved Outstanding Service Award in 2015.
  • Achieved a 21% reduction in waste.

Summaries

  • Expert at collaborating with customers and clients to provide excellent service.
  • Quality Assurance Manager who is well-versed in the use of Microsoft Excel and conducts meticulous inspections.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 43% reduction in waste.
  • ITIL certified
  • Quality Assurance Manager with 14 years of Art and Design management experience.
  • Achieved a 65% improvement in batch integrity.
  • Achieved a 36% reduction in production waste.
  • Achieved a 20% improvement in lab efficiency.
  • Communicative and team-oriented, with Tableau expertise.

Accomplishments

  • Spearheaded team efforts to introduce new automation tools, cutting down quality control testing errors by 54% and improving overall data accuracy.
  • Standardized laboratory testing workflows, reducing testing backlog by 48% and improving on-time delivery metrics by 65%.
  • Reduced laboratory testing lead time by 21% through the implementation of optimized testing prioritization and resource reallocation.
  • Effectively managed regulatory documentation resulting in the on-time submission of 18 reports to standard, reducing approval processing time by 15%.
  • Led a deviation management program, reducing non-conformance occurrences and improving response times through better root cause analysis methods.
  • Led cross-functional collaboration efforts between quality assurance and production teams, reducing material waste during batch production by 66%.
  • Collaborated with cross-functional teams to resolve 18 major quality incidents, stabilizing production lines and preventing an estimated loss of $5.
  • Optimized customer complaint investigation procedures in collaboration with the research and development department, reducing complaint tickets by 16%.
  • Championed process validation projects, resulting in regulatory compliance and securing approval for HubSpot ahead of metric's anticipated decision window.
  • Developed a comprehensive Corrective and Preventive Actions (CAPA) program, improving overall product quality and reducing recurring deviations by 64%.

Affiliations

  • Advisory Board Member, Laboratory Animal Management Association (LAMA), guiding animal research laboratories in maintaining high-quality standards, 2023–2020
  • Active Member, National Society of Environmental Professionals (NSEP), promoting lab environment sustainability, 2021–Present
  • Member, Environmental Protection Agency (EPA) Laboratory Monitoring Program, focusing on reducing contamination risks, 2015–Present
  • Member, International Federation of Clinical Chemistry (IFCC), contributing to global standardization for lab accreditation, 2022–Present
  • Volunteer, Clinical Laboratory Management Association (CLMA), part of regulatory and compliance improvement initiatives, 2019–2024
  • Member, Clinical and Laboratory Standards Institute (CLSI), involvement in creating benchmarking guidelines for lab quality, 2021–Present
  • Member, American Society of Cytopathology (ASC), promoting clinical lab innovations in cytological sample analysis, 2016–Present
  • Laboratory Leadership Fellowship, Centers for Disease Control and Prevention (CDC) collaboration, contributing to monitoring research, 2024–2017
  • Fellow, Organization for Quality Control in Diagnostic Laboratories (OQCDL), driving standardization efforts in diagnostic testing labs, 2019–Present
  • Member, American Association for Clinical Chemistry (AACC) program

Certifications

  • Certified Pharmaceutical Quality Control Professional – standard
  • Certified Professional in Manufacturing Quality (CPMQ) – Summit Group
  • Certified Quality Auditor (CQA) Lakeside Partners
  • Hazard Analysis and Critical Control Points (HACCP) Certification – Harbor & Co.
  • American Academy of Financial Management (AAFM)
  • Salesforce
  • Process Validation Certification – method
  • Association for Project Management (APM)
  • Certified Analytical Chemist (CAC) – Harbor & Co.
  • Data Integrity Compliance Certification – initiative

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