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Skills

  • Category equipment
  • Construction site traffic rerouting
  • Ticketing
  • Organization
  • Conflict de-escalation techniques
  • Operational improvement
  • Event traffic management
  • Handheld citation technology usage
  • Adaptability in high-pressure environments
  • First responder collaboration

Work Experiences

  • Achieved 14% fewer delays.
  • Wrote citations and issued warnings to vehicle owners.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Kept accurate and detailed logs of everything that happened during each shift.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted audits of dangerous intersections.
  • Collaborated with construction teams to reroute traffic around roadwork, avoiding congestion in heavily trafficked zones.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Was in charge of traffic control and building inspections.
  • Accelerated the process for violators.

Summaries

  • Traffic Agent is a multi-talented Traffic Agent who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Traffic Agent and outstanding performer in budget management and workflow optimization.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of budget management and workflow optimization as well as vendor management training.
  • Parking procedures are well-versed in local and state codes and ordinances.
  • Coordinated with law enforcement.
  • Boosted accuracy and reduced processing time by 68%.
  • Combined manual ticket issuing with technology-driven tracking.
  • Creative Traffic Agent with a history of increasing operational efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Maintained detailed records of daily traffic incidents and parking violations, contributing to quarterly reports used for city planning.
  • Led safety awareness campaign in Phoenix, resulting in a 49% increase in public adherence to local parking regulations.
  • Managed high-stress traffic incidents and accidents, liaising with emergency responders to ensure timely resolution and roadway safety.
  • Reduced citation processing time by 6 hours per week by digitizing case records and optimizing workflow processes.
  • Partnered with local businesses to create safer loading zones, enhancing commercial vehicle compliance by 47%.
  • Implemented a new bicycle lane enforcement plan, leading to a 59% decrease in illegal parking and increased public compliance.
  • Played a key role in updating camera systems in key intersections by working with ServiceNow, enhancing surveillance and reducing violations by 75%.
  • Coordinated with construction teams during major infrastructure projects, designing traffic plans that reduced road closures by 9 hours per day.
  • Collaborated with team of 3 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • The National Highway Traffic Safety Administration (NHTSA)
  • Police Benevolent Association (PBA)
  • Society of Automotive Engineers (SAE) - Highway Safety Committee
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Metro Traffic Management Group Denver
  • Lions Club
  • Certified Defensive Driving Instructor (Ironclad Systems)
  • Rotary International
  • International Association of Chiefs of Police (IACP) - Traffic Safety Committee

Certifications

  • Advanced Traffic Enforcement Techniques (ATET) Certification - program
  • Roadside Safety and Incident Management Certification - system
  • Cisco Certified Network Associate (CCNA)
  • Road User Safety and Enforcement Training - framework
  • International Municipal Signal Association (IMSA) Traffic Signal Technician Level I Certification
  • Multilingual Service Excellence Certification - metric
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Parking Enforcement Officer (CPEO) - category
  • CompTIA A+ Technician

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