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Skills

  • Employee reviews
  • Budget development
  • Framework equipment
  • Training program development
  • Project development
  • Delegation
  • Coaching and mentoring
  • Conflict resolution and mediation
  • Conflict resolution
  • Employee scheduling

Work Experiences

  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every the past year.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Kept the process workspace clean and organized by working closely with employees to systemize tasks.
  • Implemented cutting-edge programs, such as the category program, to boost employee retention and reduce turnover.
  • Supported sales management and guided business direction by addressing and resolving strategy issues.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Was in charge of supervising and training 2 employees in order to reduce process delays and increase productivity.
  • Devised and implemented effective strategies to keep profit at or above 8%.

Summaries

  • Well-versed in data analysis and a stickler for deadlines.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Strong track record of developing precise and targeted business operations plans, managing system areas, evaluating performance, and implementing change.
  • Professional with exceptional sales, risk assessment, and budget management abilities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • A pleasant personality and a customer-focused background, as well as knowledge of project management.
  • Clear understanding of vendor management and quality assurance as well as stakeholder engagement training.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • With 3 years of customer service experience, Assistant Outlet Manager is insightful.

Accomplishments

  • Achieved Innovation Award for top-performing assistant store manager within Brightline for three years.
  • Drove initiative efforts to introduce new product lines, contributing up to 48% additional store revenue in several months.
  • Utilized POS data analytics to identify underperforming categories and implemented promotional campaigns to lift sales by 81%.
  • Increased customer loyalty program enrollments by 15% after the rollout of a staff-wide enrollment competition.
  • Maximized store revenue by 35% through targeted upselling techniques and enhanced staff training sessions.
  • Facilitated bi-weekly staff training workshops that focused on improving product knowledge and customer service techniques.
  • Standardized daily operational procedures, which decreased operational errors by 64% and improved staff efficiency.
  • Collaborated with marketing department to launch local promotional campaigns that drove a 65% increase in new customer acquisitions.
  • Ensured consistent compliance with health and safety regulations, achieving Outstanding Service Award for outstanding safety compliance in 2015.
  • Achieved ITIL in restaurant health and safety policies, ensuring store was always compliant with local and federal guidelines.

Affiliations

  • Restaurant Facility Management Association (RFMA)
  • Jaycees
  • American Society of Safety Professionals
  • International Guild of Professional Butlers
  • National Association of Social Workers
  • International Executive Housekeepers Association (IEHA)
  • American Medical Informatics Association
  • Rotary International
  • Society of Women Engineers
  • Professional Food and Beverage Managers Alliance

Certifications

  • Certified Hospitality Facilities Executive (CHFE) by International Certification & Training Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Retail Management Certificate by Northwind
  • First Aid/CPR Certified
  • Certified Retail Operations Specialist by National Retail Federation (NRF)
  • HAACP Certification (Hazard Analysis Critical Control Point) by Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Complaint Handling Essentials for Retail by system
  • Certified Hospitality Supervisor (CHS) by the system

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