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Skills

  • Budgets
  • Operational improvement
  • Health and safety compliance
  • First Aid/CPR
  • Supervision
  • Recruitment
  • Employee scheduling and labor optimization
  • Workflow planning
  • Safe food handling
  • Team management

Work Experiences

  • Completed project under budget by $16.
  • Bolstered brand recognition across Raleigh.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Boosted store’s green reputation.
  • Boosted employee engagement by implementing team-building initiatives, reducing turnover by 82% over three years.
  • Authored comprehensive training manual designed to enhance new hire onboarding, reducing training time by 65% and improving staff retention.
  • Boosted team efficiency by 31% %.
  • Achieved 14 internal promotions.
  • Increased quality assurance by performing frequent line checks.
  • Bought food and built strong relationships with vendors.

Summaries

  • Coffee Manager with 4 years of successful project management and process improvement experience.
  • Exceptional budget management resulted in a savings of 5% in three years.
  • Within Miscellaneous, senior Coffee Manager and outstanding performer in team leadership and stakeholder engagement.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Efficient Coffee Manager with over 13 years of experience in framework and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Achieved 8 successful internal promotions.
  • Achieved a $203,000 uplift in monthly sales.

Accomplishments

  • Led the implementation of an intelligent inventory system that decreased product waste by 27%, resulting in a savings of $18 annually.
  • Established feedback loops with customers, which significantly improved online review ratings by 47% over three years.
  • Streamlined beverage preparation processes, reducing wait times during peak hours by 17 minutes and increasing customer satisfaction by 78%.
  • Collaborated with team of 8 in the development of system.
  • Managed staff scheduling, improving labor costs by reducing overtime by $3 over several months.
  • Worked with corporate and district managers to improve operational standards, resulting in a 24% lift in mystery shopper scores over three years.
  • Managed 4-member team in daily operational tasks, achieving consistent sales growth of 85% year-over-year.
  • Effectively utilized POS systems to monitor key performance metrics like sales-per-hour and customer satisfaction, improving store efficiency by 31%.
  • Integrated new technology systems to automate stock updates, enhancing ordering accuracy by 17% and reducing stock-outs.
  • Partnered with local coffee roasters to source exclusive beans, upping specialty drink sales by 32%.

Affiliations

  • Specialty Coffee Association (SCA) membership
  • Barista Guild Certification or Membership
  • American Society of Safety Professionals
  • World Barista Championship Network
  • Local Small Business Association Member
  • Retail Coffee Association Member
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Time Management and Efficiency for Retail Operations - process
  • ServeSafe Food Protection Manager Certification
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Food Waste Reduction Strategies Certification - framework
  • POS System Specialist Certification - system

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