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Skills

  • Team building
  • Barista training and development programs
  • Project organization
  • Supply Chain Management
  • Cost controls
  • Process improvement
  • Business operations
  • Customer complaint resolution
  • Inventory management and stock control
  • First Aid/CPR

Work Experiences

  • Bought food and built strong relationships with vendors.
  • Centralized vendor orders.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Boosted employee engagement by implementing team-building initiatives, reducing turnover by 82% over three years.
  • Achieved a $9 reduction in stock losses.
  • Contributed to a 82% increase in repeat customer visits.
  • Collaborated with vendors to negotiate product pricing, saving the store $18 annually without compromising quality.
  • Achieved results within two years.
  • Achieved 35% accuracy with balancing at close of day.
  • Boosted team efficiency by 31% %.

Summaries

  • Adept Coffee Manager with expertise in designing high-impact barista training programs, improving staff performance evaluations by 37% and increasing operational efficiency.
  • Achieved a high standard of 63% accuracy during daily reconciliations.
  • Achieved a perfect score during 2022 inspections.
  • Years of progressive leadership experience 9
  • Coffee Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieves 59% accuracy.
  • Efficient Coffee Manager with over 13 years of experience in framework and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent initiative support.
  • Adept Coffee Manager with a strong commitment to health and safety protocol compliance, achieving a perfect score during 2019 inspections and maintaining regulatory standards.
  • Professional who is personable, responsible, and hardworking.

Accomplishments

  • Reduced product loss through strategic inventory auditing, cutting waste by 33% and saving $9 per month.
  • Managed 4-member team in daily operational tasks, achieving consistent sales growth of 85% year-over-year.
  • Collaborated with the finance team to create a more accurate monthly P&L report, reducing financial discrepancies by 78%.
  • Led team-wide initiative to introduce eco-friendly packaging, leading to a 41% improvement in sustainability ratings and reduction in costs.
  • Achieved Lean in framework, enhancing staff training capabilities and overall operational performance.
  • Worked with corporate and district managers to improve operational standards, resulting in a 24% lift in mystery shopper scores over three years.
  • Executed a localized marketing campaign, increasing foot traffic by 36% and seasonal beverage sales by $2 over 6 months.
  • Analyzed daily sales trends to optimize beverage pricing strategy, leading to an overall revenue boost of $11 over 18 months.
  • Resolved product issue through consumer testing.
  • Conceived promotional campaigns during slower seasons, driving additional foot traffic by 20% and boosting quarterly sales by $8%.

Affiliations

  • Freemason
  • National Retail Federation (NRF)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Professional Sales Association - Atlanta
  • Barista Guild Certification or Membership
  • Coffee Roasters Guild Affiliation
  • Local Tourism or Hospitality Association
  • International Council of Nurses
  • Coffee Technicians Guild

Certifications

  • Google Certified Professional Cloud Architect
  • Coffee Shop Management Fundamentals - Jira
  • CompTIA Security+
  • Salesforce
  • Employee Management for Retail and Hospitality - QuickBooks
  • Food Waste Reduction Strategies Certification - framework
  • Certified Public Accountant (CPA)
  • SCA Coffee Buyer and Cupping Certification
  • Barista Guild of America Certification Level 1
  • POS System Specialist Certification - system

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