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Skills

  • Hospitality industry knowledge
  • Territory Sales Experience
  • Vendor negotiation
  • MS Office
  • Understands spa services
  • Customer interaction
  • Product and service knowledge
  • First Aid/CPR
  • Internal auditing
  • Budgets

Work Experiences

  • Got better.
  • Sold $9 in spa retail items and gift cards in a 2-month period.
  • All incoming guests received ice water and iced tea as refreshments.
  • Replenished the body treatment sheets after each spa session.
  • Identified
  • Any schedule changes were clearly communicated to each technician.
  • Sought advice.
  • Won
  • Had planned ahead.
  • Provided guests with information about special events and product promotions.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Ambitious
  • Salon Coordinator who is business-oriented and has excellent customer engagement and service skills is regarded as a top-notch employee.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Sales and customer service experience in several upscale day spas.
  • Adaptable, tenacious, and capable project manager with over 7 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Program and framework are examples of abilities.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Versatile
  • Pragmatic

Accomplishments

  • Trained and mentored new staff in appointment scheduling software, improving overall efficiency by 21% over 18 months.
  • Maintained salon cleanliness and regulatory standards, leading to passing Phoenix health and safety inspections with 83% compliance.
  • Managed the payroll process for salon staff accurately, reducing payroll discrepancies and delays by 73% on a monthly basis.
  • Revamped reception desk procedures, cutting down appointment booking time by 69% and increasing front-desk efficiency.
  • Collaborated closely with marketing teams to develop seasonal promotions that drove an increase in service bookings by 80% during peak times.
  • Consistently maintained a 29% client satisfaction rating by addressing issues promptly and ensuring a seamless salon experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Generated 42% more referrals by launching targeted marketing campaigns through social media platforms and email newsletters.
  • Designed and executed promotions and special events in collaboration with management, generating a 60% increase in client appointments.
  • Collaborated with product suppliers to introduce new product lines, which boosted retail sales revenue by 43% during salon promotions.

Affiliations

  • Member of Spa and Wellness Association
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Rotary International
  • Society of Women Engineers
  • American Society of Safety Professionals
  • International Council of Nurses
  • Toastmasters
  • POS System Certification Training Microsoft Excel
  • Association of Cosmetology Salon Professionals

Certifications

  • Certification in Personal Branding & Digital Marketing for Salons – Lakeside Partners
  • Certified Beauty Industry Professional (CBIP) – Ironclad Systems
  • Certified Salon Operations Specialist (CSOS) – Northwind
  • Google Certified Professional Cloud Architect
  • Certified Beauty Business Specialist – Meridian
  • Cosmetology Law and Compliance Certification – Atlanta 2024
  • Customer Experience and Feedback Management Specialist – Meridian
  • Front Desk Certification Level 1 – Harbor & Co. 2016
  • Certified Public Accountant (CPA)
  • Advanced Certification in Retail Sales and Inventory Management – Meridian

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