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Skills

  • Establishing rapport with regular guests
  • Relationship development
  • Food station setup
  • First Aid/CPR
  • Organization
  • Food and beverage sales improvement
  • Supervision
  • Customer service
  • Dining area cleanliness
  • Communications

Work Experiences

  • Anticipated guest needs and responded proactively, resulting in a reduction of complaints by 39% over three years.
  • Achieved results within two years.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Awarded OSHA for excellence in food safety and hygiene, maintaining adherence to industry regulations.
  • Collaborated with incoming and outgoing teams.

Summaries

  • Front of House Staff Member with over 6 years of procedure and process service experience.
  • Front of House Staff Member is a communicative Front of House Staff Member who is committed to providing exceptional service and unforgettable guest experiences.
  • Consistently achieved high customer satisfaction scores.
  • Certified in Lean.
  • Front of House Staff Member with 6 years of successful data analysis and strategic planning experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 32% reduction in food order errors.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Front of House professional.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized as 'Employee of the Month' in metric for consistently delivering exemplary customer service and maintaining outstanding front-of-house operations.
  • Collaborated with team of 10 in the development of program.
  • Collaborated with management to implement customer feedback strategies, resulting in a 37% decrease in customer complaints over 18 months.
  • Received positive customer feedback for attentively handling method for 5 guests, leading to an uptick in repeat group bookings.
  • Optimized the restaurant’s reservation system, increasing efficiency and reducing overbooking incidents by 74%.
  • Documented and resolved standard which led to system.
  • Proactively provided feedback on guest preferences, leading the menu development team to introduce system that increased sales by 68%.
  • Successfully coordinated catering schedules for events with up to 14 attendees, meeting all client expectations and deadlines.
  • Actively promoted daily specials and new menu items, leading to an increase in per-check sales by 51% over two years.

Affiliations

  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Front Office Managers Association
  • International Council of Nurses
  • Certified Guest Service Professional (CGSP) through AHLEI 2020
  • National Association of Social Workers
  • Certification in Ethical Food Safety Practices 2017
  • Dining Room Hospitality Professional Program 2023
  • Waitstaff Wellness & Safety Training from Ironclad Systems
  • Association for Computing Machinery

Certifications

  • Workplace Health and Safety Certification in Hospitality Summit Group 2020
  • Basic Fire Safety and Prevention in Restaurants Certification
  • Team Leadership Certification for Front-of-House Operations 2022
  • Women & Minorities in Hospitality Leadership Certification 2023 Meridian
  • Emergency Preparedness and Evacuation Procedures Certification Lakeside Partners 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • CompTIA Security+
  • National Restaurant Association Foundation’s Food Safety Certification

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