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Skills

  • Food tray carrying
  • Cash and credit transaction processing
  • Budgets
  • Wine service
  • Conflict resolution
  • Food spoilage prevention
  • Guest seating arrangements
  • Organization
  • Supervision
  • Bill computation

Work Experiences

  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Addressed food complaints within industry-standard response times.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in event logistics management.
  • Built seamless, friendly relationships with regular customers, contributing to a 38% growth in customer loyalty over the past year.
  • Balanced accounts without discrepancies.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic metric restaurant.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Assisted management with daily sales reports.

Summaries

  • Coordinated with kitchen staff.
  • Efficient Front of House Staff Member with over 14 years of experience in process and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Contributed to a 47% increase in dining capacity.
  • Accomplished in organizing events and catering orders for parties of up to 4 guests, delivering high-quality, on-time service that exceeds client expectations.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Collaborated with event teams.
  • Achieved 32% improvement in customer satisfaction.
  • Front of House Staff Member with over 6 years of procedure and process service experience.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Volunteered to organize VIP events, coordinating both front- and back-of-house teams to deliver flawless service, resulting in repeat business from high-profile clients.
  • Ensured smooth daily operations by training and mentoring 18 new front-of-house staff, resulting in improved customer service and faster table turnover.
  • Recognized as 'Employee of the Month' in metric for consistently delivering exemplary customer service and maintaining outstanding front-of-house operations.
  • Assisted in creating promotional campaigns that saw an increase in guest reservations by 21% during off-peak hours.
  • Documented and resolved standard which led to system.
  • Successfully coordinated catering schedules for events with up to 14 attendees, meeting all client expectations and deadlines.
  • Regularly handled and closed up cash register, ensuring zero reconciliation discrepancies over a 6-month period.
  • Regularly communicated with kitchen staff to ensure special requests and allergy concerns were handled, achieving a 78% customer retention in that demographic.
  • Managed large group bookings of up to 4 guests per event, coordinating with kitchen staff to ensure timely service and positive guest experience.
  • Delivered exceptional service to an average of 11 guests during high-volume shifts by optimizing seating layouts and coordinating with back-of-house staff.

Affiliations

  • Freemason
  • Foodservice Educators Network International (FENI)
  • Society of Human Resource Management
  • National Restaurant Association (NRA)
  • Leadership in Hospitality Certification by Brightline
  • Toastmasters
  • Food & Beverage Skills Certification from Meridian
  • Hotel and Catering International Management Association (HCIMA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals

Certifications

  • Certified Customer Experience Professional (CCXP) – 2017
  • National Restaurant Association Foundation’s Food Safety Certification
  • CompTIA Security+
  • ServSafe
  • Certified Guest Service Professional (CGSP®) from the American Hotel & Lodging Educational Institute
  • Basic Fire Safety and Prevention in Restaurants Certification
  • Foodborne Disease Prevention and Control 2021 Cedar Works
  • Apple Certified Associate (ACA)
  • Alcohol Seller/Server Certification Washington
  • SHRM Senior Certified Professional (SHRM-SCP)

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