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Skills

  • First Aid/CPR
  • Problem resolution
  • Communications
  • Conflict resolution
  • Distribution center management
  • Business operations
  • Marketing strategy
  • Training program development
  • Customer feedback system implementation
  • Customer service

Work Experiences

  • Achieved results within the Ladies Department.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved Top Performer for operational excellence in 2019.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved a consistent monthly sales increase of 79%.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Summaries

  • Expert at resolving complex problems and implementing proactive operational changes.
  • Adept at staying ahead of fashion retail trends.
  • Achieved a 49% reduction in department losses.
  • Clear understanding of project management and performance reporting as well as cross-functional collaboration training.
  • Professional with strategic planning and performance reporting abilities who is dependable and attentive.
  • Achieved sales growth in a competitive market.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Accomplished Ladies Department Manager with a talent for driving profitable seasonal campaigns, boosting revenue by $9 during key retail periods.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed cross-functional training programs, improving interdepartmental collaboration and achieving sales synergy among adjacent departments.
  • Created targeted training programs for new hires focusing on sales and customer service, which reduced turnaround time for reaching full productivity.
  • Documented and resolved framework which led to method.
  • Designed and implemented incentive programs for top-performing sales staff, increasing sales performance across the department by 50%.
  • Resolved 3 customer complaints within a two years, leading to a 85% increase in brand loyalty and retention.
  • Collaborated with district managers to refine product display guidelines, increasing revenue per square foot by 64%.
  • Developed and executed trend forecasting seminars to ensure team awareness of upcoming styles, improving stock relevance by 75%.
  • Achieved PMP in metric, which improved leadership and operational efficiency across the department.
  • Enhanced store's visual merchandising, contributing to sales surpassing seasonal targets by 17% during process.

Affiliations

  • Society of Women Engineers
  • International Fashion Retail Federation (IFRF)
  • Customer Focused Performance Leadership Certification - 2021
  • Jaycees
  • American Management Association (AMA) Retail Management Certification
  • Cross-Channel Merchandiser Forum Attendee
  • Association of Businesswomen in Fashion & Retail
  • Apparel Buyer's Network
  • Fashion Group International (FGI) Affiliate
  • National Association of Social Workers

Certifications

  • Apple Certified Associate (ACA)
  • Advanced Leadership & Management Certification - Vantage
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Visual Display Certificate - standard
  • Certified Sales & Operations Manager - Meridian
  • Google Data Analytics Professional Certificate
  • Retail Visual Merchandising Certification - program
  • Certified Fashion Marketing Specialist (CFMS) - Beacon Labs
  • Certified Merchandising Specialist (CMS) – Meridian

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