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Skills

  • Communications
  • Customer service
  • Fluency in French, both written and verbal
  • Relationship development
  • First Aid/CPR
  • Procedure equipment
  • Team building
  • Spreadsheet management
  • Project Planning
  • Sage 50 US

Work Experiences

  • Assisted the finance department with budget tracking.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Developed a resource-sharing system across 4 departments, which reduced redundant orders and saved approximately $17 annually.
  • Allowed for digital backups.
  • Collaborated with IT to upgrade office software, resulting in a 42% faster processing time for administrative tasks.
  • Designed a new office layout.
  • Achieved monthly cost savings of $11.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including project management and vendor management.
  • Collaborated with HR and Finance.
  • Coordinated mailing campaigns reaching 10 clients, resulting in a 58% increase in response rates.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Jira and SAP are two of my strongest skills.
  • Achieved a 42% increase in client engagement.
  • Assisted management in improving decision-making processes.
  • Balanced payroll processing, scheduling, and administrative support.
  • Clerical Office Staff Member is a multi-talented Clerical Office Staff Member who is consistently rewarded for planning and operational improvements.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Clerical Office Staff Member and outstanding performer in data analysis and strategic planning.
  • Strong work ethic and ability to boost company morale.
  • Boosted office productivity by 67%.

Accomplishments

  • Developed and streamlined internal communication protocols, reducing email volume by 15% without loss of key information.
  • Assisted in special office projects to prepare for corporate audits, resulting in 16% compliance score.
  • Collaborated with team of 12 in the development of program.
  • Handled a multi-line phone system, effectively addressing and forwarding 9 calls daily with a 60% accuracy in routing.
  • Supported HR department with the recruitment process, including job posting, resume screening, and interview scheduling.
  • Managed Adobe Creative Suite-based filing systems, enabling clear documentation and reducing document retrieval times by 45%.
  • Coordinated lunch and learn sessions for staff, boosting knowledge sharing and collective problem-solving by 11 sessions annually.
  • Led the transition from manual scheduling to centralized online calendars for 6 departments, improving overall efficiency.
  • Optimized internal archive systems, reducing file retrieval times by 34% and improving overall workflow efficiency.
  • Trained junior staff on office procedures and HubSpot best practices, increasing productivity by 74%.

Affiliations

  • Project Management Institute (PMI) - Support Staff Subdivision
  • National Healthcareer Association (NHA) - Medical Administrative Support
  • International Virtual Assistants Association (IVAA)
  • Association for Computing Machinery
  • Association of Professional Office Managers (APOM)
  • Association of Records Managers and Administrators (ARMA International)
  • International Council of Nurses
  • Association of Information Technology Professionals (AITP) - Clerical Support Chapter
  • National Association of Legal Administrators (NALA)
  • Society of Government Meeting Professionals (SGMP) - Administrative Member

Certifications

  • Certified File Management Specialist (CFMS) - Tableau
  • Basic Accounting Certification - Meridian
  • CPR and First Aid Certification - Vantage
  • Digital Marketing Professional Certificate - QuickBooks
  • Office Software Upgrade Management Certification - Asana
  • Google Calendar Management Certification - 2021
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • General Office Support Professional (GOSP) - Harbor & Co.

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