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Skills

  • Research project coordination and implementation
  • Patient readmission rate reduction
  • Team building
  • Patient follow-up and care coordination
  • Group therapy session facilitation
  • Framework equipment
  • Customer service
  • Psycho-educational workshop facilitation
  • Supervision
  • Cognitive Behavioral Therapy (CBT) support

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in the design and execution of psycho-education workshops, increasing community engagement by 37% over several months.
  • Achieved this over one year.
  • Achieved results over 6 months.
  • Looked for industry trends on social media and through online sources.
  • Assigned and tracked psychometric evaluations for clinicians, improving test completion rates by 71% over one year.
  • Achieved results within two years.
  • Achieved a 53% decrease in documentation errors during audits.
  • Achieved a 41% reduction in patient readmission rates.
  • Achieved 35% higher reported satisfaction among participants.

Summaries

  • Demonstrated ability to form and maintain long-term relationships.
  • Adept at handling sensitive client information.
  • Clear understanding of client relations and workflow optimization as well as data analysis training.
  • Accomplished this within two years.
  • Accomplished results within three years.
  • Administered and scored psychological assessments for 10 clients.
  • Aligned intervention strategies with research data.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable Psychology Assistant.
  • Performance reporting is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.

Accomplishments

  • Led efforts to optimize intake procedures, reducing client intake time by 78% and improving overall patient experience.
  • Provided follow-up care to patients post-treatment, leading to a 57% decrease in therapy drop-out rates over 18 months.
  • Collected and presented client data using ServiceNow, creating structured reports that reduced administrative workload by 64%.
  • Worked closely with counseling teams to assess patient needs and refer them to appropriate psychological interventions, improving patient assessment turnaround times by 69%.
  • Worked as a liaison between psychologists and patients, improving follow-up appointment rates by 51% and patient satisfaction.
  • Collaborated with cross-functional teams to review client case notes, resulting in a 16% increase in therapy session effectiveness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated online and in-person workshops for quality assurance, boosting participant knowledge retention by 18% based on post-workshop assessments.
  • Collaborated with team members on case management, resulting in improved case closure rate by 54% within the several months.
  • Supported clinical research review by synthesizing secondary data sources on psychological treatments, improving the depth of literature review reports.

Affiliations

  • International Society for Traumatic Stress Studies (ISTSS) Professional Member
  • Membership in the International Association for Correctional and Forensic Psychology (IACFP)
  • Society for Research in Child Development (SRCD) Affiliation
  • Association for Behavioral and Cognitive Therapies (ABCT) - Professional Affiliate
  • Society of Human Resource Management
  • Certified Crisis Counselor through Crisis Text Line
  • Rotary International
  • Membership in the National Association of School Psychologists (NASP)
  • Council of Graduate Departments of Psychology (COGDOP) - Graduate Representative
  • Jaycees

Certifications

  • Licensed Psychological Associate (LPA) - Illinois
  • CompTIA A+ Technician
  • Certified Clinical Anxiety Treatment Professional (CCATP)
  • Certified Compassion Fatigue Professional (CCFP)
  • Clinical Research Professional Training by Northwind
  • Certified Addiction Treatment Counselor (CATC)
  • Certified in Public Health (CPH)
  • Certified Peer Recovery Specialist (CPRS)
  • Basic Life Support (BLS) Certification
  • Registered Behavior Technician (RBT)

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