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Skills

  • Data accuracy and integrity
  • Framework equipment
  • Medical records filing systems
  • Organizational skills
  • Patient confidentiality and privacy
  • Multi-tasking in fast-paced environments
  • Handling confidential information securely
  • Customer service
  • Customer service in healthcare settings
  • Document Accuracy Enhancement

Work Experiences

  • Developed a more efficient filing system.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Ensured effective communication between patients and clinicians, leading to a 19% increase in patient satisfaction based on post-visit surveys in 2023.
  • Decreased miscommunication incidents by 53%.
  • Collected, verified, and processed all new patient intake information, improving accuracy by 70% through enhanced verification protocols.
  • Coordinated communications between behavioral health professionals and patients.
  • Assisted patients with complex forms and surveys, leading to a 60% increase in accurate data collection.
  • Enhanced wait time efficiency by 46%.
  • Assisted patients with complex forms.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.

Summaries

  • Collaborated with the medical billing team.
  • Trained in Tableau and possesses exceptional vendor management abilities.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Assisted patients with forms.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Opportunity to learn Japanese was pursued in order to improve support for category populations.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Checked in over 11 patients daily.
  • Analyzed and interpreted reports.

Accomplishments

  • Collaborated with team of 14 in the development of program.
  • Handled routine bookkeeping and finance-related tasks, successfully reducing billing statement errors by 53%.
  • Coordinated communications between clinicians and patients, leading to a 77% increase in on-time appointments.
  • Generated patient intake reports, decreasing data entry errors by 48%.
  • Documented and resolved standard which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Efficiently managed high call volumes, handling an average of 13 calls daily while maintaining patient satisfaction.
  • Improved office workflow by spearheading the adoption of Power BI, leading to a 74% reduction in administrative errors.
  • Maintained HIPAA compliance and patient confidentiality when managing sensitive medical records and appointment information.
  • Ensured compliance with healthcare protocols and HIPAA standards by updating and managing initiative logs regularly.

Affiliations

  • Association for Behavioral and Cognitive Therapies (ABCT) - Affiliate Member
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Member, Association for Ambulatory Behavioral Healthcare (AABH)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Jaycees
  • National Alliance on Mental Illness (NAMI)
  • American Health Information Management Association (AHIMA)
  • Medical Office Managers Association (MOMA)

Certifications

  • Certified Office Management Specialist (OMS) - Ironclad Systems
  • Certified Patient Account Representative (CPAR) - Cedar Works
  • Google Certified Professional Cloud Architect
  • Telehealth Certification - Summit Group
  • Certified Nurse Receptionist (CNR) - Lakeside Partners
  • Certified Billing Specialist - Brightline
  • Certified Medical Office Manager (CMOM) - Lakeside Partners
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • CompTIA Network+

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