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Skills

  • Arts and culture
  • Networking
  • First Aid/CPR
  • Crisis management
  • Business operations
  • Crisis management during tours
  • Digital marketing for tourism
  • Customer service
  • Budgets
  • Advanced knowledge of archaeological practices

Work Experiences

  • Broadened client base by 64%.
  • Achieved growth in online engagement in 2021.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Had an excellent attendance record and was always on time for work.
  • Conducted pre-tour briefings.
  • Achieved a growth of 29% in repeat bookings.
  • Assisted over 12 visitors in one season.
  • Achieved reduction over 6 months.
  • Conducted specialized private tours for academic groups.
  • Authored in-depth tour scripts.

Summaries

  • Boosted client growth by 44%.
  • Boosted tour satisfaction rates by 29%.
  • Collaborated with prominent museums.
  • Captured new international audiences.
  • Excellent knowledge of framework history, as well as organizational and public speaking abilities.
  • Conducted tours of sites like Atlanta.
  • Catered to research-specific requests.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Presentation skills are excellent, and she is a true go-getter.

Accomplishments

  • Provided cultural sensitivity coaching for new staff, ensuring that guests had immersive experiences free from cultural faux pas.
  • Mediated between excavation teams and tour groups to ensure smooth experiences during dig site visits, resolving timing conflicts to minimize disruptions.
  • Won the Top Performer for delivering historically accurate and engaging archaeological narratives, consistently achieving 67% or higher on client satisfaction surveys.
  • Reorganized processes for international tours to accommodate increasing demand from clients in program, boosting annual revenues by 15.
  • Guided academic research-focused tours and offered customized content presentations, facilitating increased collaboration with 13 archaeological departments.
  • Monitored and evaluated the performance of new Egyptology guides, achieving a 23% improvement in customer satisfaction ratings over 2 months.
  • Resolved product issue through consumer testing.
  • Developed culturally sensitive training programs for tour guides, improving client feedback scores by 83% during multi-national tours.
  • Contributed to digital app development for virtual archaeological site tours, improving accessibility and increasing global user reach by 76%.
  • Designed and implemented museum partnership agreements, resulting in an exclusive exhibition tie-in that attracted 14 additional clients.

Affiliations

  • Affiliate, International Association of Egyptologists (IAE)
  • Association of Information Technology Professionals
  • Freemason
  • Society of Women Engineers
  • Affiliate, Association for Living History, Farm, and Agricultural Museums (ALHFAM)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Presenter, Annual Arab History and Egyptology Forum
  • Certified Host, Egyptian Museum Virtual Tours annually at program
  • Rotary International

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certificate in Curation and Tour Design from framework
  • Logistics and Tour Operations Certification by method
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Salesforce
  • Project Management Professional (PMP)
  • Professional Tour Director Certification from International Tour Management Institute (ITMI)

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