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Skills

  • Infrastructure development
  • First Aid/CPR
  • IT strategy development
  • Data Center Optimization and Virtualization
  • Cybersecurity Risk Mitigation (Reduction of Threats by 40%)
  • IT budgeting and financial planning
  • Project lifecycle management
  • AI-Driven Decision Support Systems
  • Cloud platforms (AWS, Azure, Google Cloud)
  • Project organization

Work Experiences

  • Designed cybersecurity training programs.
  • Achieved high-performance servicing of 6 data points per second.
  • Developed a key security protocol framework.
  • Was in charge of planning and implementing improvements to vendor management, team leadership, and performance reporting.
  • Achieved a 10% reduction in IT helpdesk calls.
  • Contributed to a 39% increase in product development speed.
  • Deployed business continuity plans.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Created an IT innovation roadmap.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Acknowledged by Employee of the Year.
  • Proven leader in directing complex system operations, maintenance, and support.
  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • Head of Information Technology with 11 years of successful workflow optimization and data analysis experience.
  • Achieved full system recovery tests within 3 hours.

Accomplishments

  • Implemented IT governance best practices that led to the alignment of technology initiatives with business objectives, enhancing transparency and control.
  • Led cross-functional teams in adopting new IT solutions, reducing service request response times by 28% and improving customer satisfaction.
  • Documented and resolved initiative which led to program.
  • Designed and delivered a scalable IT service management program that enhanced service delivery and reduced escalations by 20%, improving user satisfaction.
  • Spearheaded a cost-saving initiative that reduced software licensing expenses by $17 annually, while maintaining compliance with industry standards.
  • Collaborated with senior leadership to develop a long-term IT roadmap that contributed to a revenue increase of $6, through improved technological capabilities.
  • Authored and implemented a unified IT infrastructure blueprint, resulting in a 47% decrease in operational redundancies and cost savings of $9.
  • Directed the implementation of cloud-based services, cutting IT infrastructure costs by 47% and enabling scalability across 17 global locations.
  • Optimized IT operations by introducing AI-driven solutions, boosting productivity by 48% and eliminating 16% of human errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Participant in Business Technology Advisory Council for Strategic IT growth at Beacon Labs
  • Collaborated in the Info-Tech Research Group Executive Strategy Council, steering long-term IT strategies
  • Freemason
  • Contributing member of the Cloud Native Computing Foundation (CNCF)
  • National Association of Social Workers
  • Member of the Association of Certified Fraud Examiners (ACFE), specializing in IT audit and governance
  • Active contributor at International Association of Privacy Professionals (IAPP)
  • Elected board member of regional CIO Forum Denver between program-system
  • Association of Information Technology Professionals
  • Member of the Open Group focusing on enterprise architecture frameworks (TOGAF)

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified Data Management Professional (CDMP)
  • Certified Public Accountant (CPA)
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • ServSafe

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