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Skills

  • Basic math and measuring aptitude
  • Strong team player
  • Certified HVAC Technician
  • Data analysis tools
  • Bilingual Spanish/English
  • Ability to troubleshoot
  • Service focused
  • MS Office
  • Assembly drawing
  • SAP

Work Experiences

  • Evaluated new engineering plans to ensure that they were technically feasible and met all applicable codes and standards.
  • Basic machine setup was completed by me.
  • Customer service, preventative maintenance, diesel truck diagnosis and repair, and automotive repair
  • Established organizational procedures for incorporating data into BIM (building information models).
  • Conducted daily Layered Process Audits in my department to ensure proactive control of the automobile manufacturing process.
  • Worked on system and metric machines.
  • New supplies and equipment were requisitioned.
  • Suggested corrective and preventative actions to improve product reliability.
  • Cleared debris from construction sites and prepared them for use.
  • Performed calibrations, inspections, and adjustments to prepare products for customers.

Summaries

  • Hardworking Detail Manager ready to take on new role at Northwind by leveraging process improvement, cross-functional collaboration, and performance reporting abilities.
  • Ambitious, goal-oriented, and committed to maintaining quality and safety standards.
  • Effective Certified Technician with budget management expertise and metric skills.
  • Experienced Certified Technician with a track record of completing metric construction projects on time and on budget.
  • With 13 years of project management experience, I am a proactive and efficient worker.
  • Technical and mechanical abilities are exceptional.
  • Excellent work ethic and dedication to excellence.
  • Quality assurance in procedure settings and workflow optimization in data analysis settings.
  • Certified Technician who enjoys troubleshooting and repairing SAP hardware and components.
  • Welder with 3+ years of experience in production MIG welding.

Accomplishments

  • Worked with manufacturers to correct recurring equipment faults, reducing downtime by 48% for key clients.
  • Engaged with clients to provide full-service assessments, leading to a 65% increase in contract renewals.
  • Managed completion of residential and commercial construction projects valued in excess of $17 million annually.
  • Operation Monitoring: Watched indicators to make sure machines were working properly.
  • Assessed usage patterns, successfully extending the life of Tableau by 16 months, improving overall equipment reliability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Deployed Microsoft Excel upgrades across 15 facilities, improving operational uptime by 67%.
  • Helped grow the customer base by leveraging technical expertise during product demonstrations, leading to a 13% increase in sales.
  • Received raise in union pay rate 4 months ahead of schedule.
  • Vendor Management:: Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards.

Affiliations

  • Received the Lean recognition from the Professional Association of Technical Specialists (PATS) for client-focused system optimizations.
  • Served as a committee member of the Technical Standards and Maintenance Experts Board (TSMEB), helping develop best practices in equipment management.
  • Regular volunteer for junior technician mentoring programs at the Electronics Technicians Professional Group, improving team performance by 60%.
  • Active in the National Center for Manufacturing Sciences (NCMS), specializing in tools and machines diagnostics.
  • Participant in training sessions offered by the Customer Support Management Association (CSMA), focusing on improving customer service efficiency in technical roles.
  • Contributing member of the Global Technical Solutions Forum, focused on improving performance in global technical support operations.
  • Certified by the Telecommunications Industry Association (TIA) in OSHA, improving efficiency in client relationship management.
  • Participant in technical support forums moderated by the Technical Service Association (TSA), contributing to remote troubleshooting best practices.
  • Achieved certification from the Building Industry Consulting Service International (BICSI) in technical support of electrical systems.
  • Completed advanced coursework with the Institute for Technical Support Management (ITSM) in error rate reduction in diagnostics.

Certifications

  • CompTIA Network+ Certification
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • VMware Certified Professional (VCP)
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • ServSafe
  • Red Hat Certified System Administrator (RHCSA)
  • Air Conditioning Service
  • Apple Certified Associate (ACA)

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