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Skills

  • Process implementation
  • Team Leadership
  • Debugging proficiency
  • Team liaison
  • Interpersonal and written communication
  • Budgeting and finance
  • Event coordination for large-scale parties
  • Client assessment and analysis
  • Strong verbal communication
  • Dinner service planning

Work Experiences

  • Awarded Employee of the Month 3 times.
  • Assisted in developing new cocktail recipes.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Process helped me achieve $17,000.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Contributed to seasonal menu enhancements.
  • Consistently promoted high-margin beverages.
  • Adjusted staff levels accordingly.
  • Created multi-threaded admin web applications based on metric.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Resourceful
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Seasoned
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Motivated
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Regularly restocked and organized stations before shifts, ensuring smooth transitions and adequately prepared service teams.
  • Orchestrated smooth transitions between lunch and dinner service, reducing downtime and maximizing table occupancy by 56%.
  • Trained new waitstaff on POS systems and menu offerings, boosting team efficiency and reducing order errors.
  • Documented and resolved initiative which led to program.
  • Developed customer loyalty through exceptional service, resulting in 77% repeat guests within three years.
  • Resolved product issue through consumer testing.
  • Increased sales 10% over 6 months.
  • Collaborated with managers on shift schedules, improving waitstaff coverage and reducing overtime by 84%.
  • Monitored and analyzed daily sales data using POS systems, increasing upsell rates by 24% for specific menu items.
  • Assisted in meeting restaurant goals, driving repeat business from 19% of customers by delivering exceptional attention to detail.

Affiliations

  • Volunteer Waitstaff, system Charity Gala – Contributed time and service toward managing food and beverage distribution for 3 attendees annually
  • Volunteer Coordinator, category Soup Kitchen – Organized and facilitated volunteer teams in providing meals during special community events
  • Student, Restaurant and Catering Management, Ironclad Systems – Expanding skills in team leadership, service recovery, and guest service optimization
  • Training Facilitator, Restaurant Staff Training Network – Organized and led entry-level waitstaff training sessions on customer service excellence and food handling
  • Member, International Waiters Guild – Participation in professional networking aimed at enhancing service quality and customer satisfaction
  • Active Participant, Restaurant Management Workshops – Attended workshops on topics such as customer engagement, team leadership, and menu optimization
  • Participant, Hospitality Leadership Webinar Series, Ironclad Systems – Enriched management skills through leadership development sessions specific to the restaurant industry
  • Certified Food Handler, ServSafe® – Adheres to certified food health protocols, sustaining a safe and compliant food service environment
  • Certification in POS Systems Management, Phoenix Community College – Mastered skills in handling point-of-sale systems, enhancing work efficiency
  • Certified Barista, Specialty Coffee Association – Trained in specialty coffee brewing and beverage presentation, adding value to hospitality services

Certifications

  • Certified Hospitality Professional (CHP)
  • Food and Beverage Cost Control Certification
  • Certified Front-Line Associate (CFLA)
  • Certified Restaurant Server by Cedar Works
  • National Restaurant Association's Food Safety Manager Certification
  • Responsible Beverage Service Certification
  • Certified Protection Officer (CPO)
  • Certified Guest Service Professional (CGSP)
  • Hospitality and Food Service Operations Certification
  • ServSafe Food Handler Certification

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