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Skills

  • Company policies
  • Detail oriented
  • Ramp service
  • Crew assistance
  • Housekeeping
  • Corporate policies
  • Emergency care
  • Inventory and supply
  • Event planning and coordination
  • Employee interaction

Work Experiences

  • Provided new Executive Housekeepers with training on all departmental procedures as well as assistance in locating required procedure items and cleaning supplies.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Was able to provide services quickly and with a high level of accuracy.
  • Elicited feedback from guests via questionnaires in order to assess levels of satisfaction.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Achieved 100% compliance with health and safety standards.
  • Achieved a 75% decrease in complaints.
  • Double-checked the accuracy and completeness of personal and payment information on guest accounts.
  • Cleaned 10 locations with consistently high customer satisfaction ratings every two years.
  • Operated system equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and standard accidents.

Summaries

  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Knowledgeable Executive Housekeeper with experience in childcare and development.
  • Executive Housekeeper with 6 years of successful quality assurance and data analysis experience.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Dedicated Executive Housekeeper who is responsible for the cleanliness and upkeep of various facilities and rooms in standard and initiative facilities.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 5 pounds.
  • Bathrooms and kitchens, as well as living and office spaces, are expertly maintained with meticulous attention to detail.
  • Project management, stakeholder engagement, and a diligent dedication to the safety of guests and staff are examples of exceptional skills.

Accomplishments

  • Improved laundry turnaround by 49% by optimizing workstations, reducing departmental bottlenecks during high-occupancy periods.
  • Pioneered a cross-training program among housekeeping staff, ensuring flexibility during peak workloads and reducing the need for outsourced staffing by 56%.
  • Collaborated with engineering and maintenance teams to ensure timely room inspections, resulting in a 17% reduction in reported issues within the first 18 months.
  • Initiated a department-wide green cleaning campaign, reducing the usage of chemicals by 30% and achieving eco-friendly certification from system.
  • Developed Salesforce customer loyalty program, which became a model for hotels nationwide.
  • Implemented a 'green' housekeeping initiative, reducing energy and water consumption by 37% within 18 months, directly contributing to category's sustainability goals.
  • Piloted an eco-friendly replacement program for single-use guest amenities, cutting waste by 57% while maintaining five-star quality service throughout the hotel.
  • Reduced average room turnover time from framework minutes to program minutes by introducing efficient cleaning workflows and better coordination with the front office team.
  • Designed a seasonally-based deep cleaning calendar that optimized cleanliness standards ahead of guest arrival, earning high marks on inspection ratings.
  • Introduced mobile app for real-time tracking of room readiness, reducing delays in guest check-ins by 81% and increasing the overall operational transparency.

Affiliations

  • Freemason
  • Professional Association of Innkeepers International (PAII)
  • Association for Linen, Uniform, and Facility Services Professionals (TRSA)
  • Association for Linen Management
  • Hospitality Industry Professionals of Austin
  • National Housekeeping Association of Portland
  • Green Hotels Association
  • Council of Hotel and Restaurant Trainers (CHART)
  • European Federation of Cleaning Industries (EFCI)
  • Jaycees

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Maintenance Manager (CPPM) - 2018, Beacon Labs
  • CompTIA A+ Technician
  • Certified Frontline Housekeeper Demonstration of Skills - 2024, Northwind
  • Handling Chemicals Safely in Hospitality Certification - 2022, Summit Group
  • Certificate in Hotel Asset Management - 2024, Northwind
  • Certified Facilities Manager (CFM) – 2019, Meridian
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • AED and CPR

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