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Skills

  • Staff development expertise
  • Process improvement
  • Performance standards and analysis
  • Communications
  • Program leadership
  • Organization
  • Invoice generation
  • First Aid/CPR
  • Interpersonal communication
  • Operational improvement

Work Experiences

  • Framework and metric aspects of a new initiative focused on budget management were designed by me.
  • Kept up with procedures for maintaining nonprofit status and filing taxes correctly.
  • Facilitated meetings between the organization and members of the community or clients, as well as assisting in the communication of concerns to management.
  • Completed audits on a quarterly and annual basis.
  • Developed and implemented policies to aid in the evaluation of new programs.
  • Was in charge of coordinating community resources such as healthcare, mental health, insurance, and food stamps.
  • Oversaw daily communications with staff, including the distribution of schedules and overviews, as well as program updates and announcements.
  • Identified areas for improvement in order to assist the company in achieving its objectives.
  • Implemented cost-cutting strategies while maintaining program quality and enhancing organizational performance.
  • Increased revenue by managing relationships and sales strategies in a proactive manner.

Summaries

  • Flexible and dedicated team player with client relations and strategic planning expertise.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Experienced Program Coordinator who has initiated authorization requests.
  • Performance-driven, innovative, and resourceful, with strong program pitching and organizational abilities.
  • Professional and well-versed office team member with excellent clerical skills and Miscellaneous knowledge.
  • Experienced Program Coordinator with extensive knowledge of performance reporting, operations management, and financial administration.
  • Program Coordinator, Inclusiveness with 12 years of experience assisting the team in meeting and exceeding program deadlines.
  • Skilled Program Coordinator with experience implementing new programs to meet customer requirements.
  • Experience developing new strategic initiatives to meet business needs and exceed customer expectations for 16 years.
  • In all aspects of administrative support, a multidisciplinary professional demonstrates essential and developed techniques in policy, procedure, and process improvement initiatives that minimize labor, increase productivity, and maintain quality.

Accomplishments

  • Developed an inclusive onboarding program that improved new hire engagement by 27%, reducing first-year attrition rates by 70%.
  • Streamlined the onboarding process, leading to a 43% faster integration of new employees with the organization’s inclusivity values.
  • Recognized by executive leadership for process.
  • Championed cross-departmental collaboration, which resulted in 22% greater volunteer participation in category, highlighting the value of diverse perspectives.
  • Improved profit $2 in 2020.
  • Organized and facilitated cultural competence training for 9 employees, resulting in improved team cohesion and a 76% reduction in miscommunication incidents.
  • Assessed and overhauled company-wide inclusivity policies, ensuring 11 employees were compliant, contributing to a 39% increase in employee satisfaction within 2016.
  • Drove revenue generation to record-breaking levels by creating new program strategies.
  • Designed and facilitated inclusivity workshops, impacting 9 employees and resulting in a 61% improvement in workshop satisfaction ratings.
  • Developed EDI auditing framework, applied to 8 departments, which identified key improvement areas leading to a 65% reduction in workplace grievances.

Affiliations

  • Awarded membership to the Diversity MBA Leadership Circle for contributions to inclusive program management.
  • Affiliation with the International Association for Human Resource Information Management (IHRIM), bringing a quantitative focus on diversity reporting.
  • Attendee at the annual HR Inclusion Roundtable, specializing in the mediation of employee equity complaints.
  • Certified Project Management Professional (PMP) with focus on diversity and inclusion program oversights.
  • Appointed as a regional ambassador for the Diversity Leadership Council in 2023, promoting supplier diversity partnerships.
  • Affiliated with The Forum on Workplace Inclusion, spearheading research on inclusive leadership frameworks.
  • Active affiliation with the Disability Management Employer Coalition (DMEC) to further ADA compliance efforts.
  • Project volunteer for the American Association for Access, Equity, and Diversity (AAAED), focusing on negotiating diverse supplier partnerships.
  • Organized panels at the Center for Diversity in the Workplace Conference discussing ADA compliance and accessibility audits.
  • Collaborative member of the Program Management Institute (PMI) DEI interest group, focusing on inclusive program delivery.

Certifications

  • Advanced Survey Design and Analysis Certification - procedure
  • Certified Business Analysis Professional (CBAP)
  • Global Inclusion and Diversity Certification - Society for Human Resource Management (SHRM)
  • Nonprofit Management Executive Certificate - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Inclusive Event Planning Certificate - system, 2015
  • Certified Professional in Accessibility Core Competencies (CPACC) – International Association of Accessibility Professionals
  • Association for Project Management (APM)
  • Certified Diversity Executive (CDE) - Institute for Diversity Certification
  • American Academy of Financial Management (AAFM)

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