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Skills

  • General ledger accounting expertise
  • Tax reporting
  • Budgeting
  • Conflict Resolution for High-Stakes Claims
  • Policy development
  • Client communication and rapport building
  • Regulatory compliance
  • Customer feedback analysis
  • Data Analysis for Case Improvement
  • Exception Case Management

Work Experiences

  • Achieved a 38% improvement in first-call resolutions.
  • Collaborated with cross-functional teams to resolve escalated issues for Asana, improving resolution times by 6 hours.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Assisted with the introduction of ITIL-compliant processes, reducing audit findings by 9% across Atlanta branch operations.
  • Consolidated special handling processes across 3 regions, streamlining operations which led to a 42% reduction in redundant operations.
  • Achieved quicker resolutions.
  • Collaborated with the IT department to customize a CRM tool that reduced manual task completion times by 49% %.
  • Achieved CPA within one year.
  • Transported Jira to two years customer locations.

Summaries

  • Achieved a 22% improvement in workflow optimization.
  • Special Handling Specialist who is results-oriented and has a track record of keeping finances up-to-date and accurate.
  • Achieved a 26% reduction in claims processing time.
  • Proactive and self-motivated, with a high level of professionalism and excellent problem-solving skills.
  • To ensure payment accuracy, be familiar with verifying information in the accounting ledger against vendor information.
  • Professional accountant with over 11 years of experience in the finance industry.
  • Process professional with a strong understanding of numbers who is capable of managing multiple projects with tight deadlines.
  • Dedicated to paying employees, vendors, and suppliers on time.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Special Handling Specialist is a well-organized Miscellaneous with 3 years of experience.

Accomplishments

  • Enhanced SOPs around high-risk shipments, achieving a 66% decrease in transit damages.
  • Managed recovery efforts for critical shipments, with a success rate of 77% for high-priority retrievals.
  • Acted as focal point for handling high-touch client requests, contributing to a 36% retention rate across key accounts.
  • Developed and maintained detailed process documentation, which resulted in 66% fewer discrepancies during quarterly audits.
  • Collaborated with team of 9 in the development of system.
  • Executed process improvements that resulted in on-time delivery of sensitive packages 62% of the time.
  • Integrated a new tracking system that boosted team efficiency, processing 9 cases daily, a 53% increase over the previous benchmark.
  • Created contingency plans for mission-critical deliveries, improving on-time performance by 26% during peak periods.
  • Successfully escalated and resolved 7 critical incidents within agreed SLA times, improving customer satisfaction by 48% %.
  • Improved performance metrics of special handling division by introducing role-specific key performance indicators (KPIs), leading to a 51% increase in overall productivity.

Affiliations

  • Jaycees
  • American Supply Chain and Logistics Association
  • Certified Case Escalation Professionals (CCEP) Certification Group
  • Association of Information Technology Professionals
  • Member of Freight Handling Process Improvement Association
  • Society of Human Resource Management
  • Lions Club
  • Professional Member of Logistical Problem-Solving Community
  • Shipping and Warehouse Operators Network
  • Professional Logistics & Transport Association of Portland

Certifications

  • Certified Customer Service Specialist (CCSS)
  • ServSafe
  • CompTIA Network+
  • Certified Fraud Examiner (CFE)
  • Project Management Professional (PMP)
  • ISO 9001:2015 Internal Auditor Certification
  • Professional in Human Resources (PHR)
  • Certified Risk Management Professional (CRMP)
  • Certified Supply Chain Professional (CSCP)
  • Certified Professional in Supply Management (CPSM)

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