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Skills

  • Beacon-specific training material development
  • TCP/IP
  • Regulatory compliance
  • Application support
  • Technical issues analysis
  • Process improvement
  • Performance against key metrics
  • Budgets
  • Operational improvement
  • EPIC system error troubleshooting

Work Experiences

  • Collaborated with super users.
  • Achieved procedure.
  • Adapted training strategies.
  • Built collaborative relationships with oncology department heads.
  • Advised EPIC Beacon Go-Live ATE Support Specialist on custom configurations.
  • Closed 79% of high-priority tickets within metric.
  • Assured seamless integration of the Beacon module with existing systems, minimizing interface errors and resulting in 75% fewer issue tickets.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.

Summaries

  • EPIC Beacon Go-Live ATE Support Specialist with a 18-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Costs were consistently reduced while profits were increased.
  • Achieved 61% reduction in clinical staff confusion.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Specializes in program and procedure product troubleshooting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved 20% shorter patient wait times.
  • EPIC Beacon Go-Live ATE Support Specialist with 11 years of successful cross-functional collaboration and performance reporting experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved significant workflow gains in the oncology department.

Accomplishments

  • Implemented a ticketing system for faster reporting and resolution of Beacon issues, improving IT support response times by 35%.
  • Drove project completion by leading 18 team members through a series of EPIC Beacon upgrade testing cycles ahead of Go-Live.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored EPIC system performance, generating daily bug reports that led to the resolution of 17 unresolved issues from previous system versions.
  • Successfully resolved 79% of EPIC Beacon-related queries within first-touch interaction during Go-Live support calls.
  • Achieved a 78% reduction in response times for troubleshooting EPIC Beacon issues by increasing communication workflows between IT and clinical teams.
  • Enhanced EPIC Beacon training strategy by introducing scenario-based learning modules, resulting in a 67% improvement in user competency levels.
  • Provided real-time assistance to clinicians using EPIC Beacon during emergency situations, ensuring system efficiency under high-pressure conditions.
  • Facilitated post-Go-Live training sessions for 10 healthcare providers to improve EPIC Beacon utilization, resulting in 17% higher satisfaction rates.
  • Led interdisciplinary team sessions to assess system workflows and adaptation of EPIC Beacon, achieving 51% completion rate within the projected timeline.

Affiliations

  • Certified Health IT Implementation Professional 2016
  • Oncology Nurses Society (ONS)
  • International Council of Nurses
  • Association for the Advancement of Medical Instrumentation (AAMI)
  • International Association of Administrative Professionals
  • Clinical Oncology Society of Chicago
  • Certified Healthcare IT Professional 2018
  • Society of Human Resource Management
  • Certified EPIC Consultant - Beacon Module 2015
  • Association for Healthcare Resource & Materials Management (AHRMM)

Certifications

  • EPIC Beacon Proficiency Certification
  • CompTIA A+ Technician
  • EPIC Beacon End-User Support Specialist Certification
  • ITIL Foundation Certification — Healthcare IT Focus
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • EPIC Beacon Go-Live Trainer Certification
  • Healthcare Project Management Certification — EPIC Go-Live Focus
  • Certified Specialist in EPIC Data Management and Reporting
  • Project Management Professional (PMP)

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