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Skills

  • Customer service expert
  • Customer service
  • Adaptability in Fast-paced Environments
  • Staff education and training
  • Data compliance with regulations
  • Data migration and integrity validation
  • Clinical documentation improvement
  • Critical Thinking Under Pressure
  • Beacon module-specific security protocol management
  • Change management during system implementations

Work Experiences

  • Built collaborative relationships with oncology department heads.
  • Collaborated with super users.
  • Collaborated with IT and clinical teams to troubleshoot system errors and ensured seamless data migration during the Beacon implementation.
  • Increased company revenue by 14% beyond three years targets by upselling products and services.
  • Conducted training during system stabilization periods.
  • Configured security protocols and user access levels for over 15 Beacon users, ensuring data compliance with procedure.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 10 new accounts.
  • Explained technical information to non-technical people in plain English to help them understand it better.

Summaries

  • Competent EPIC Beacon Go-Live ATE Support Specialist with experience assisting standard users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Asana expert and QuickBooks user.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Achieved procedure within process.
  • Adept at configuring user roles.
  • Achieved a 50% boost in staff satisfaction.
  • Supporting hardware and software issues for metric computer systems is a skillful EPIC Beacon Go-Live ATE Support Specialist.
  • Within Miscellaneous, senior EPIC Beacon Go-Live ATE Support Specialist and outstanding performer in quality assurance and process improvement.
  • Achieved significant workflow gains in the oncology department.

Accomplishments

  • Achieved a 78% reduction in response times for troubleshooting EPIC Beacon issues by increasing communication workflows between IT and clinical teams.
  • Supported UAT for EPIC Beacon roll-out across 6 facilities, leading to an approval rate of 75% after final testing sessions.
  • Conducted EPIC Beacon security checks to ensure compliance with framework standards and reduced data breaches by 20%.
  • Participated in onsite support at Phoenix during EPIC Go-Live, resolving 8 critical technical issues within first 14 hours.
  • Monitored EPIC system performance, generating daily bug reports that led to the resolution of 17 unresolved issues from previous system versions.
  • Achieved CPA, improving EPIC Beacon security configuration for method, leading to a reduction of system vulnerabilities by 52%.
  • Provided real-time assistance to clinicians using EPIC Beacon during emergency situations, ensuring system efficiency under high-pressure conditions.
  • Implemented a ticketing system for faster reporting and resolution of Beacon issues, improving IT support response times by 35%.
  • Spearheaded real-time issue tracking dashboard, reducing cross-departmental response times for Beacon issues by 58%.
  • Maintained open communication with stakeholders during EPIC Beacon transition, ensuring a seamless adoption process that reduced system downtimes by 85% minutes.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Health Informatics Society Denver
  • Society for Health Information Management Executives (SHIME)
  • Healthcare Workforce Resource Network Columbus
  • Association of Information Technology Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Health Information Management Association (AHIMA)
  • Freemason
  • Clinical Oncology Society of Chicago

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • EPIC Beacon Implementation Specialist Certification from Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialist in EPIC Data Management and Reporting
  • EPIC Beacon End-User Support Specialist Certification
  • Certified Professional in Health Informatics (CPHI)
  • Cisco Certified Network Associate (CCNA)
  • Health Information Systems Management Certification from Ironclad Systems
  • ServSafe

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