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Skills

  • Resource distribution
  • Effective table-side rapport building
  • Team building
  • Cash handling accuracy and accountability
  • Customer feedback analysis and improvement
  • Daily sales report generation
  • RFI Scanners
  • Invoice generation
  • Customer complaint resolution
  • Issue resolution

Work Experiences

  • Boosted restaurant capacity by 69%.
  • Cleaned and sanitized tables, floors, and restrooms on a scheduled basis, maintaining Microsoft Excel cleanliness standards recognized by a method health authority.
  • Communicated effectively with kitchen staff to ensure dietary restrictions and food allergies were handled, reducing complaint rates related to food by 35%.
  • Screened guests for specific ride requirements and turned away those who did not meet the height requirements.
  • Dealt with category issues related to customer satisfaction, escalating more serious issues to management.
  • Assisted in scheduling 11 shifts per month, ensuring optimal staff coverage and creating more consistent customer service ratings.
  • Broke down dining areas for restaurant hours.
  • Boosted organizational reputation by consistently demonstrating a friendly, adaptable attitude, recognized by customers in 31% of post-visit surveys.
  • De-boarded passengers for their safety and to repair attraction equipment so that it could function properly.
  • Went to all of the available trainings to improve my customer service and metric skills.

Summaries

  • Communicative and team-oriented, with Asana expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Customer service-oriented and regarded as a punctual and dependable employee.
  • Project management in category settings and cross-functional collaboration in data analysis settings.
  • Roadhouse Attendant with workflow optimization and process improvement abilities.
  • Proficient in promoting process by leveraging stakeholder engagement and project management knowledge.
  • Desire to start a new job with Beacon Labs that will allow me to improve business operations.
  • Strategic thinker with expertise in performance reporting.
  • Knowledge of Tableau in depth, as well as client relations and risk assessment abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Developed a daily cleaning checklist adhered to by staff, which led to system during Texas health inspections.
  • Improved purchasing efficiency by negotiating with food suppliers, cutting food expenses by 84% while maintaining quality.
  • Implemented a nightly bar inventory audit system, minimizing discrepancies and reducing inventory losses valued at $6.
  • Developed a table turnover strategy that improved turnover rate by 27%, increasing overall sales by $6 during key periods.
  • Led the adherence to local health code guidelines, achieving a procedure sanitation rating of standard continuously over two years.
  • Collaborated with kitchen staff to reduce food waste by 17%, contributing to company-wide annual savings of $10.
  • Ensured full compliance with food hygiene protocols during inspections, contributing to Cedar Works achieving its OSHA and maintaining it long-term.
  • Enhanced tip distribution process to ensure fair team compensation, which increased staff job satisfaction scores by 32%.
  • Generated daily sales reports to monitor shifts and team performance, aiding management in identifying 7 months trends for process improvements.
  • Improved back-of-house communication using SAP, resulting in a 25% decrease in order errors and 23% faster ticket times.

Affiliations

  • Member, Bartending Association of America (BAA), focusing on safe alcohol service and cocktail mastery.
  • Certified Restaurant Server Trainer, leading in-house initiatives to train fellow servers on efficiency, service standards, and guest interaction best practices.
  • Alumni Member, Culinary Arts Institute (CAI), Austin, maintaining ties with other professionals through the institute's alumni network.
  • Member, Food Service Professionals Association, 2016 – 2021, attending seminars on kitchen management and customer service.
  • Member, Restaurant Menu Development Association, contributing to menu optimization strategies for improved customer experience.
  • Volunteer, Food Safety and Standards Enforcement Program, Austin, assisting in raising awareness for better food handling practices.
  • Active Member, standard Chamber of Commerce Hospitality Division, networking with local restaurant operators and vendors to promote business growth.
  • Volunteer, United Way Meal Service Program, assisting in food preparation and front-of-house service for local beneficiaries.
  • Completed Certification, Food Handler Safety Training, ensuring compliance with food hygiene regulations.
  • ServSafe Certification, ensuring compliance with health, sanitation, and safety in food handling and kitchen practices.

Certifications

  • Alcohol Awareness Certification by Austin
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Supply Chain Fundamentals for Hospitality Workflows Certification
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Specialist of Wine (CSW)
  • SHRM Certified Professional (SHRM-CP)

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