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Skills

  • Change management in clinical settings
  • MS Office
  • Healthcare Policy Development
  • Electronic Health Records (EHR) management
  • Team building
  • Regulatory compliance
  • Emergency care reduction strategies
  • Customer service
  • Care plan assessment
  • Community partnership development

Work Experiences

  • Created and monitored key performance indicators (KPIs) that improved service quality and operational efficiency by 15%.
  • Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations.
  • Adjusted strategies for ongoing compliance.
  • Improved my medication knowledge and medical terminology skills through consistent research and continuing education.
  • Achieved Employee of the Year for outstanding patient care quality.
  • Conducted rigorous patient needs assessments.
  • Assisted with mobility by walking and exercising on a regular basis.
  • Delivered training on emerging trends in home care.
  • Achieved 39% cost-savings.
  • Checked vital signs on a three years basis and contacted Home Health Administrator if there were any health concerns or behavioral changes with the patients.

Summaries

  • Clinical and administrative support, as well as primary healthcare and emergency response services are provided.
  • Dedicated home health care provider with over 8 years of experience visiting patients in their homes and performing a variety of nursing tasks.
  • Achieved 79% retention increase.
  • Emotional, physical, and social support strategies are well-versed.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Dedicated to educating patients on how to live a healthy lifestyle.
  • Clear understanding of data analysis and project management as well as client relations training.
  • Within Miscellaneous, senior Home Health Administrator and outstanding performer in client relations and strategic planning.
  • Achieved consecutive 5 years of issue-free agency operations.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Directed a multidisciplinary team of 5 clinical professionals, resulting in 33% improved care coordination and enhanced health outcomes.
  • Developed and maintained relationships with local facilities, leading to a 44% increase in partnership agreements in 2023.
  • Implemented a patient first model, boosting overall patient satisfaction by 77% in 6 months.
  • Integrated a new mobile scheduling system, boosting patient appointment attendance by 67% within the past year.
  • Reduced operational costs by 80% through optimization of workflows and renegotiation of vendor contracts.
  • Managed daily operations for a facility serving 11 patients, which delivered 68% adherence compliance with health and safety mandates.
  • Piloted a remote patient monitoring initiative, which reduced non-urgent ER visits by 40% over several months.
  • Reduced patient complaints by 52% in 18 months through active feedback monitoring and rapid response protocols.
  • Successfully launched a telehealth service, increasing care accessibility by 82% during metric.

Affiliations

  • Regular participant in webinars hosted by the National Society of Certified Healthcare Administrators (NSCHA)
  • Involved in research and advocacy activities with the National Healthcare Career Network (NHCN)
  • Member of the International Association for Hospice & Palliative Care (IAHPC)
  • Active member of the Society for Social Work Leadership in Health Care (SSWLHC)
  • Jaycees
  • Contributing member in the Healthcare Leadership Council (HLC)
  • American Association of Healthcare Administrative Management (AAHAM) Certified Member
  • Contributing member of the Case Management Society of America (CMSA)
  • Freemason
  • Affiliate membership with the American Geriatrics Society (AGS)

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Case Manager (CCM)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Home Healthcare Leadership Certification category
  • Certified Nursing Assistant Trainer (CNAT) Oregon
  • Certified Healthcare Operations Professional (CHOP)
  • Certified Healthcare Financial Professional (CHFP)

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