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Skills

  • Customer service
  • Sorting and labeling
  • Database management systems
  • Process streamlining
  • Spreadsheet management
  • Communications
  • Project organization
  • Team building
  • Mail handling
  • Cross-functional team leadership

Work Experiences

  • Achieved 9 savings over 2022.
  • Achieved 36% faster onboarding process.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Consolidated vendor contracts, producing more competitive pricing for office services, which saved $5 over 2016.
  • Analyzed financial reports.
  • Collaborated with the HR team.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Back Office Officers and clients.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Achieved 18% improvement in closing monthly accounts.
  • Back Office Officer is a multi-talented Back Office Officer who is consistently rewarded for planning and operational improvements.
  • Achieved a $18 reduction in discrepancies.
  • Accomplished this within 11 months of joining the team.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Achieved a 29% error-rate reduction.
  • For system business objectives, outgoing and efficient Back Office Officer versed in process improvement.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Back Office Officer is a talented Back Office Officer who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • Adobe Creative Suite and Jira are two of my strongest skills.

Accomplishments

  • Enhanced daily tracking of office inventory, preventing stockouts and reducing order delays by 63%.
  • Trained new employees on company software systems, improving overall team efficiency by 59%.
  • Managed the end-to-end procurement process for over 10 vendors, negotiating pricing and terms to save $5 per quarter.
  • Resolved daily technical issues with the software system, reducing downtime across departments by 6 hours each week.
  • Developed a procurement tracking system that minimized purchase order errors, saving $17 annually.
  • Standardized supplier contracts to improve compliance metrics, ultimately reducing pricing inconsistencies by 70%.
  • Compiled and analyzed expenditure reports to flag financial discrepancies, resolving issues equating to $18 saved annually.
  • Collaborated with team of 5 in the development of system.
  • Designed a customized data tracking system that enhanced resource allocation efficiency, reducing project delays by 18 days.
  • Collaborated with cross-functional teams to implement inventory control measures, reducing inventory discrepancies by 73%.

Affiliations

  • Association of Information Technology Professionals
  • Finance and Accounting for Non-Financial Managers Program (2021)
  • Certified Information Systems Auditor (CISA)
  • Open Group IT Certification
  • Certified Information Technology Professional (CITP)
  • Association of Certified Fraud Examiners (ACFE)
  • National Association of Productivity & Organizing Professionals (NAPO)
  • Association for Supply Chain Management (APICS)
  • Institute of Internal Auditors (IIA)
  • Association for Operations Management (APICS)

Certifications

  • Certified Records Manager (CRM) – 2019
  • Certified Office Manager (COM) - Lakeside Partners
  • Operations Management Certification Asana
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Payroll Accountant (CPA) – 2019
  • Certified Business Operations Specialist (CBOS)
  • Certified Supply Chain Professional (CSCP)
  • ServSafe
  • Certified Data Entry Specialist (CDS) – HubSpot

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