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Skills

Conversion Rate Optimization (CRO)
Complex problem solver
Relationship development
Problem resolution
Joomla development
Process improvement
Customer satisfaction improvement strategies
Regulatory compliance
Communications
Texture painting

Work Experiences

Looked into industry trends and compared and contrasted competing products.
Advocated for inclusive design principles.
Advocated for inclusive design principles, resulting in accessibility improvements across all products reaching 60% compliance with initiative.
Created artistic visual products while adhering to strict technical guidelines.
Achieved a 27% reduction in production errors.
Aligned with design quality expectations.
Collaborated with production on task list creation to meet the overall project goals on time.
Promoted a highly communicative, collaborative team culture on all visual product projects.
Aligned teams toward common goals.
Adhered to assigned accounts' branding guidelines.

Summaries

Achieved a 46% improvement in user satisfaction.
Assisted in solving key business challenges.
Accomplished Design Team Lead.
Aligned projects with business KPIs.
Design Team Lead is a multi-talented Design Team Lead who is consistently rewarded for planning and operational improvements.
Adept at working across diverse teams.
Achieved a 78% increase in product feature adoption.
Artistic Director with 12 years of experience in the Miscellaneous leading teams of craftspeople.
Achieved a 49% reduction in iteration cycles.
Collaborated on UX/UI projects.

Accomplishments

Led UX/UI overhaul for system platforms, increasing conversion rates by 56% within one year.
Worked closely with the product management team to align design initiatives with overall business objectives, resulting in a 20% increase in ROI.
Built and scaled a global design team across 2 locations, achieving a system on-time under tight deadlines.
Led the end-to-end design of SAP interface that increased user engagement by 79%.
Adopted agile methodologies within the design team, improving project throughput by 28% and ensuring timely feature releases.
Designed and implemented comprehensive UI style guides, ensuring a consistent user experience that contributed to a 63% rise in app usage.
Led A/B testing for redesigned interfaces that yielded a 57% increase in user engagement.
Established a collaborative feedback loop between design and development teams, which reduced feature rework by 55%.
Resolved product issue through consumer testing.
Managed the successful rebranding of Summit Group, resulting in a 82% improvement in brand perception and market share.

Affiliations

International Association of Administrative Professionals
Sketch Ambassador Group
The Design Management Institute (DMI)
Association for Computing Machinery
Rotary International
Certified Design Sprint Facilitator
Design Thinkers Group
Toastmasters
Scrum Alliance Certified Design Professional
Freemason

Certifications

Google UX Design Professional Certificate
Certified Public Accountant (CPA)
Leadership + Soft Skills for Designers Certificate by LinkedIn Learning
Project Management Professional (PMP)
Apple Certified Associate (ACA)
Salesforce
Microsoft Certified Systems Engineer (MCSE)
Certified Digital Product Manager (CDPM) from AIPMM
Sketch Certified Professional (Sketch Inc.)
CompTIA Security+

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