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Skills

  • Pricing tool development
  • Event planning and execution
  • Method equipment
  • Team building
  • Social media engagement
  • Communications
  • Product testing
  • Hardware evaluation
  • Data entry
  • Conflict resolution

Work Experiences

  • Transported Power BI to one year customer locations.
  • Addressed health and wellness concerns of residents, resulting in a 74% increase in the utilization of campus counseling services.
  • Achieved a 46% improvement in timely resolution.
  • Addressed health and wellness concerns of residents.
  • Assisted residents in adjusting to their new living situation and maintained positive relationships with them.
  • Had an excellent attendance record and was always on time for work.
  • Worked with residents to resolve complaints and grievances.
  • Achieved a 47% decrease in service requests.
  • Oversaw the delivery of procedure project by method team, which resulted in framework.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Bringing 4 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Accomplished Residence Hall Director.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Achieved 76% higher staff retention.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Accomplished in recruitment and development of diverse resident assistant teams, completing staffing 6 weeks ahead of schedule while ensuring alignment with department values.
  • Procedure are well-understood.

Accomplishments

  • Managed and maintained documentation for 7 residence hall facilities, identifying recurring issues and improving maintenance strategies.
  • Designed a resident mentorship program, resulting in improved academic performance, retention, and increased engagement for category students.
  • Reduced housing incident reports by 20% through proactive resident programming and staff support initiatives.
  • Routinely assessed hall conditions and partnered with the Custodial team to ensure 31% cleanliness standards were consistently met.
  • Resolved product issue through consumer testing.
  • Established peer-led groups within the residence hall to motivate student leadership development, increasing student involvement by 54%.
  • Spearheaded programs focused on community-building, leading to a 66% improvement in resident retention year over year.
  • Executed detailed housing audits to ensure compliance with safety and health standards, resulting in 84% certification from external agencies.
  • Devised a system for tracking maintenance requests, which significantly reduced unresolved requests by 50% over 17 months.
  • Introduced green initiatives such as recycling programs, waste reduction strategies, and energy-saving measures, which decreased energy consumption by 50% in the past year.

Affiliations

  • Project Management Institute
  • Residential Professionals of Raleigh – Regional Consortium
  • American Medical Informatics Association
  • Consortium for Student Retention Data Exchange (CSRDE)
  • Association for Conflict Resolution (ACR) – Higher Education Section
  • Association of College and University Educators (ACUE)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Mental Health Counselors Association (AMHCA)
  • NASPA Undergraduate Fellows Program (NUFP)

Certifications

  • Basic Life Support (BLS) Certification - procedure
  • Certified Public Accountant (CPA)
  • Salesforce
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Fire Safety and Emergency Preparedness Certificate - Harbor & Co.
  • Campus Security Authority (CSA) Certification under Clery Act - Northwind
  • Certified Residence Hall Director (CRHD) - Vantage
  • Student Conduct Administration Certification - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • National Apartment Leasing Professional (NALP) - Beacon Labs

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