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Skills

  • Process equipment
  • Customer service
  • Supervision
  • MS Office
  • Chronic disease management
  • Annual Medical Supply Audits
  • Budgets
  • Insurance claims
  • Medical transcription
  • Phlebotomy

Work Experiences

  • Collaborated with a cross-disciplinary team in managing category care for long-term patients, contributing to improved health outcomes by 62% over 2016.
  • Administered vaccines.
  • Immediately informed Lead Certified Medical Assistant of any unusual or urgent circumstances in the patients' condition or environment.
  • Achieved improvements over 2022.
  • Used quality controls to monitor process test accuracy.
  • Achieved results over 11 months.
  • Assisted in method preparations.
  • Achieved 71% improvement in overall patient satisfaction.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Did clerical work like word processing, data entry, phone answering, and filing.

Summaries

  • Achieved 60% compliance rate across departments by facilitating educational programs focused on HIPAA regulations and patient privacy.
  • Adept at creating customized care plans that significantly improved the long-term wellness of patients with chronic conditions, recognized for holistic patient focus.
  • Professional Medical Support with 8 years of experience in a system environment.
  • Lead Certified Medical Assistant is a multi-talented Lead Certified Medical Assistant who is consistently rewarded for planning and operational improvements.
  • Lead Certified Medical Assistant with extensive knowledge of medical policies and regulations.
  • Positive and upbeat personality with excellent communication abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Streamlined and improved have a long history of accurately documenting patient health information, collecting vital signs, and implemented.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Directed clinic operations during peak hours, managing up to 13 patients daily, reducing average wait times by 71%.
  • Reduced on-site patient wait times by 58% through collaborative process re-engineering and real-time adjustments to patient care flows.
  • Resolved patient-scheduling conflicts and alleviated bottlenecks, leading to a 82% increase in patient throughput during clinic hours.
  • Administered pre-treatment preparations for up to 8 patients per day, ensuring compliance with pre-surgery protocols and reducing procedural delays.
  • Managed communication between clinical and insurance teams, significantly reducing the turnaround time for billing approvals and payments.
  • Revised clinic appointment reminder systems, decreasing cancellations by 65% and increasing patient follow-up consistency.
  • Developed a patient education system that increased procedural compliance by 23% and decreased follow-up complications.
  • Implemented new patient scheduling system, reducing no-shows by 63% and optimizing provider schedules for improved efficiency.
  • Collaborated with clinical and administrative teams to reduce patient time-to-care by 77% through key workflow adjustments.
  • Documented and resolved system which led to metric.

Affiliations

  • International Council of Nurses
  • Committee Representative for State Medical Assistant Association
  • American Marketing Association
  • Freemason
  • National Institute for Medical Assistant Advancement (NIMAA)
  • International Foundation for Patient-care Solutions
  • Leadership in Patient Communication Workshops 2023
  • Certified Allied Health Instructor (CAHI) by National Center for Competency Testing
  • Toastmasters
  • Membership in Professional Association of Health Information Technicians

Certifications

  • Medical-Surgical Nursing Certification (CMSRN) – Medical-Surgical Nursing Certification Board (MSNCB)
  • Certified Outpatient Coder (COC) metric
  • Cisco Certified Internetwork Expert (CCIE)
  • HIPAA Compliance Officer Certification – HIPAA Academy
  • First Aid/CPR Certified
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Infection Control Certification (CIC) – Certification Board of Infection Control and Epidemiology (CBIC)
  • CompTIA Network+
  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
  • Healthcare Leadership Certification - American College of Healthcare Executives (ACHE)

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