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Skills

  • Team building
  • Insurance verification and pre-authorization
  • Budgets
  • Electronic Health Record (EHR) optimization
  • EMR / EHR
  • Chronic disease management
  • Customer service
  • Regulatory compliance
  • Developing patient education materials
  • Annual Medical Supply Audits

Work Experiences

  • Collaborated with a cross-disciplinary team.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Captured $10 in previously denied reimbursements.
  • Achieved a 77% patient satisfaction rate in post-care surveys.
  • Achieved improvements over 2022.
  • Collaborated with physicians.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Achieved average time 21% faster than the departmental benchmark.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Achieved full compliance in 2018.
  • Boosted the clinic’s patient satisfaction scores.
  • Achieved 60% higher efficiency in patient care.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Clear understanding of team leadership and stakeholder engagement as well as team leadership training.
  • Lead Certified Medical Assistant is a multi-talented Lead Certified Medical Assistant who is consistently rewarded for planning and operational improvements.
  • Adept in electronic health record (EHR) implementation, reducing administrative errors by 45% and accelerating clinic efficiency.
  • Lead Certified Medical Assistant is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.

Accomplishments

  • Successfully onboarded and trained 15 new medical assistants, improving team performance and reducing orientation time by 79%.
  • Worked directly with providers to develop personalized care protocols, enhancing patient satisfaction and increasing repeat patient engagement by 32%.
  • Developed a comprehensive follow-up program, reducing missed follow-up appointments by 35% and tracking patient outcomes effectively.
  • Coordinated evening and weekend patient services, increasing total appointment availability by 26% and improving patient retention rates.
  • Accurately monitored and recorded vitals for up to 15 patients per shift, improving care efficiency and compliance with Scrum Master protocols.
  • Trained newly hired medical personnel on vital sign collection protocols, improving accurate data capture for 2 patients daily.
  • Reduced on-site patient wait times by 58% through collaborative process re-engineering and real-time adjustments to patient care flows.
  • Led cross-functional teams in resolving billing disputes, recovering $11 in previously denied insurance claims and improving cash flow.
  • Performed daily EHR audits to ensure data completeness and procedural compliance, reducing data entry errors by 15%.
  • Documented and resolved system which led to metric.

Affiliations

  • Leadership in Patient Communication Workshops 2023
  • Continuing Medical Education Participant for method
  • National Healthcare Association (NHA)
  • Society of Human Resource Management
  • Project Management Institute
  • American Society of Safety Professionals
  • Certified Clinical Medical Assistant (CCMA) Certification Holder
  • Association for Supply Chain Management (APICS)
  • International Foundation for Patient-care Solutions
  • Membership in Professional Association of Health Information Technicians

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Medical Office Manager (CMOM) - Practice Management Institute (PMI)
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Certified Outpatient Coder (COC) metric
  • Certified Revenue Cycle Representative (CRCR) - system
  • IV Therapy Certification – National IV Association (NIVA)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Healthcare Leadership Certification - American College of Healthcare Executives (ACHE)
  • Project Management Professional (PMP)

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