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Skills

  • Quality auditor
  • Food quality assessments
  • Executive protection professional
  • Quality control practices
  • Food quality procedures
  • Quality Control Management
  • Quality assurance checks
  • Quality control oversight
  • Quality assurance tests
  • Quality review processes

Work Experiences

  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Spearheaded the implementation of a new marketing strategy that allowed the company to successfully and profitably adapt to changing market conditions.
  • Strategically guided leadership teams through difficult periods by leveraging Miscellaneous knowledge and business acumen.
  • Informed managers and production supervisors about production issues.
  • Increased the focus on employee and customer safety, resulting in a 17% reduction in lost-time injuries by adding staff specialists and requiring training.
  • Requested a performance analysis of each location and business unit, which resulted in the closure or consolidation of underperforming areas.
  • Devised effective business strategies to take advantage of market trends that were just beginning to emerge.
  • Implemented the company's distribution and import initiatives, as well as contract administration and partner engagement, in order to significantly increase profit margins.
  • Took production samples on a regular basis and conducted thorough quality inspections.

Summaries

  • Within Miscellaneous, senior Senior Executive, Quality Assurance and outstanding performer in strategic planning and process improvement.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Forward-thinking Senior Executive, Quality Assurance with a track record of success in Miscellaneous environments.
  • Collaborate across departments to help with the development of high-quality software packages.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Extensive experience in coordination, planning, and support of daily operational and administrative functions in initiative organization.
  • Strong organizational and communication skills were demonstrated.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Advanced experience in overseeing operations, driving business strategy, and overhauling distribution networks is available from a forward-thinking Senior Executive, Quality Assurance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Established a real-time feedback loop with the customer service department, improving product returns process and reducing turn-around time by 20%.
  • Managed a team of 11 QA engineers and analysts, achieving full compliance with regulatory standards across 10 products.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved ITIL resulting in improved production quality and providing customers with 47% more reliable products.
  • Orchestrated quarterly quality reviews with senior leadership, presenting trends and improvement initiatives that led to a 40% efficiency gain in QA tasks.
  • Reduced customer warranty claims by 36% through enhanced reliability testing and proactive issue identification.
  • Established Total Quality Management (TQM) practices resulting in a 54% reduction in defective units during the final inspection process.
  • Created and championed a supplier quality improvement plan, minimizing defective components by 54% within 6 months.
  • Led a team in achieving ISO 9001:20system recertification, maintaining zero major non-conformances during the audit cycle.
  • Implemented a comprehensive quality management system (QMS) that reduced customer complaints by 50% within three years.

Affiliations

  • Project Management Institute
  • International Register of Certificated Auditors (IRCA)
  • Quality Council of India (QCI)
  • International Association for Six Sigma Certification (IASSC)
  • The Total Quality Management Institute (TQMI)
  • Lions Club
  • International Academy for Quality (IAQ)
  • International Quality Federation (IQF)
  • Lean Enterprise Institute (LEI)
  • Toastmasters

Certifications

  • SAP Certified Application Associate
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • Certified Process Improvement Specialist - Brightline
  • Risk Management Certification (ISO 31000) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Product Quality Planning & Control Plan (APQP) - Meridian
  • Lean Six Sigma Master Black Belt - Harbor & Co.
  • Certified Quality Engineer (CQE) - ASQ
  • CompTIA Network+
  • Certified Professional in Supplier Diversity (CPSD) - Brightline

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