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Skills

  • Quality assurance background
  • Quality monitoring
  • Quality control monitoring
  • Quality auditor
  • Quality Assurance and Verification
  • Customer complaint resolution
  • Quality assurance standards
  • Quality Assurance Evaluation
  • High quality ingredients
  • Seafood quality assurance

Work Experiences

  • Was in charge of capital improvement projects and directed them.
  • Was in charge of determining appropriate budgets and overseeing expenditures.
  • Internal control systems were developed and monitored by me.
  • Implemented a new personnel philosophy and practices that emphasized employee recognition, merit-based promotions, and increased staff retention by 16%.
  • Automated initiative and process processes, resulting in a significant increase in operational efficiency and a 17% reduction in costs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 9 calls per three years to help customers with their questions and concerns.
  • New quality assurance and customer service standards were implemented by me.
  • Transported Jira to two years customer locations.
  • Spearheaded new sales and marketing strategies that resulted in a 13% increase in sales over the course of two years.

Summaries

  • Working in a highly confidential environment is second nature to me.
  • Senior Executive, Quality Assurance with 17 years of successful team leadership and client relations experience.
  • Maintain company stability and sustainability by keeping operations smooth, consistent, and efficient.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Dedicated to keeping communication channels open between Senior Executive, Quality Assurance, Senior Executive, Quality Assurance, and Senior Executive, Quality Assurance.
  • Clear understanding of project management and vendor management as well as project management training.
  • Diplomatic leader with exceptional organizational, planning, and management skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Independently plan and manage a wide range of business relationships.
  • A thorough understanding of the entire software development lifecycle.

Accomplishments

  • Managed a team of 11 QA engineers and analysts, achieving full compliance with regulatory standards across 10 products.
  • Reduced time-to-market on key products by 25% without compromising on quality, meeting tight deadlines and driving revenue increases.
  • Led a cross-functional team of 12 employees to reduce non-conformance events by 20%, saving 10 in production costs annually.
  • Established Total Quality Management (TQM) practices resulting in a 54% reduction in defective units during the final inspection process.
  • Established a real-time feedback loop with the customer service department, improving product returns process and reducing turn-around time by 20%.
  • Developed predictive quality control measures that aligned with customer requirements, resulting in 69% fewer defects in production.
  • Collaborated with R&D to proactively address design flaws, shortening post-launch defect identification by 35% and improving warranty issues.
  • Introduced statistical process control (SPC) techniques that improved product consistency and reduced scrap rates by 78%.
  • Introduced Lean Six Sigma principles into QA processes, reducing rework by 73% and producing annual cost savings of 10.
  • Monitored KPIs and SLAs related to product quality, leading to a 59% improvement in customer satisfaction feedback.

Affiliations

  • International Association for Six Sigma Certification (IASSC)
  • Project Management Institute
  • International Association for Contract and Commercial Management (IACCM)
  • Society of Women Engineers
  • International Institute for Business Analysis (IIBA)
  • Supply Chain Council (SCC)
  • International Organization for Standardization (ISO) Technical Committees
  • Global Benchmarking Network (GBN)
  • Society for Quality Assurance (SQA)
  • Institute of Industrial and Systems Engineers (IISE)

Certifications

  • ISO/IEC 27001 Lead Auditor Certification - Ironclad Systems
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • Certified in Production and Operations Management - Meridian
  • Certified Public Accountant
  • Association for Project Management (APM)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • APICS Certified in Production and Inventory Management (CPIM) - APICS
  • Certified Compliance Professional (CCP) - Summit Group
  • Certified Six Sigma Black Belt (CSSBB) - Beacon Labs
  • Google Certified Professional Cloud Architect

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