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Skills

  • Medication dispensing
  • Staff management
  • Inventory and restocking
  • Fall prevention program implementation
  • Accreditation coordination
  • Onsite tours
  • Family satisfaction enhancement
  • Profit improvements
  • Pharmacy operations management
  • Loss prevention management

Work Experiences

  • Gathered information, analyzed it, and organized it into reports that were distributed to the appropriate people.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Evaluated clients' work readiness, made referrals, and provided job search coaching.
  • Was in charge of the organization's social media accounts and websites, which I updated on a regular basis with new, exciting content.
  • Provided coaching and training to newly hired employees in order to ensure that they were aware of their responsibilities and job requirements.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 17%.
  • Attendance at community events, promotional materials, and other methods were used to recruit new members.
  • Intervened to protect residents and others in times of crisis.

Summaries

  • Volunteer Coordinator with a mission is successful in recruiting and retaining volunteers to meet various organizational needs.
  • In community service, driven and newly promoted Executive Director.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Assisting citizens and businesses with service complaints is a specialty of the Community Service Specialist.
  • Grant writing, fundraising, and media relations are all skills she possesses.
  • Excellent Memory Care Director with a strong emphasis on domestic violence prevention and education.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Decisive leader who is familiar with system operational requirements and best practices.
  • Developed, implemented, and managed youth education and support programs.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.

Accomplishments

  • Utilized crisis management techniques to resolve staff conflicts quickly and improve team dynamics, resulting in 63% better staff retention rates after 2017.
  • Oversaw budget planning for memory care programs, reducing operational expenses by $3 while maintaining a high standard of care.
  • Implemented resident therapy protocol that resulted in a 28% decrease in behavioral issues over several months.
  • Directed performance improvement initiatives that saw a 41% reduction in antipsychotic medication use among memory care patients within several months.
  • Partnered with local universities to integrate new memory care research and best practices, enhancing case management protocols and resulting in a 17% improvement in care outcomes.
  • Implemented comprehensive telehealth services, reducing the transfer rate to ERs by 62% through proactive care for memory care residents.
  • Managed category residential facility serving 17 families.
  • Steered daily operations of memory care facility, meeting or exceeding state standards during annual OSHA inspections.
  • Resolved product issue through consumer testing.
  • Documented and resolved metric which led to framework.

Affiliations

  • Fall Prevention and Safety Advisory Council 2018
  • National Association of Activity Professionals (NAAP) Certification
  • Freemason
  • Dementia Care Professionals of America (DCPA) Affiliate
  • Senior Living Executive Professional Network
  • Emergency Management Committee for Assisted Living 2015
  • Society of Human Resource Management
  • Rotary International
  • Caregiving Leadership and Dementia-Specific Support Programs
  • American Geriatrics Society (AGS) Professional Membership

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Clinical Dementia Specialist (CDS) - Ironclad Systems
  • Certified Aging-in-Place Specialist (CAPS) - Summit Group
  • Certified Protection Officer (CPO)
  • Certified Fund Raising Executive
  • Program Director Leadership Training for Senior Care (PDLT) - Beacon Labs
  • National Council of Certified Dementia Practitioners (NCCDP) - Certified Dementia Care Manager
  • CompTIA A+ Technician
  • Master of Healthcare Administration in Gerontology - metric
  • Google Certified Professional Cloud Architect

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