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Skills

  • First Aid/CPR
  • Spreadsheet management
  • Medical record management
  • Insurance claim processing
  • Ability to handle high patient volumes
  • Budgets
  • Interdepartmental collaboration
  • Document management
  • Cross-functional teamwork
  • Operational improvement

Work Experiences

  • Coordinated translation services for non-English speaking patients.
  • Decreased appointment misunderstandings by 38%.
  • Collaborated with 3-member interdepartmental staff.
  • Boosted appointment attendance rates by 78%.
  • Collaborated with 17-member interdepartmental staff to streamline discharge processes, reducing average wait times by 45% minutes.
  • Designed staff communication boards.
  • Decreased unresolved complaints by 34%.
  • Achieved results within 15 months.
  • Authored patient care communication templates.
  • Cut perceived wait time by 22% for incoming patients.

Summaries

  • Achieved results over 2017.
  • Adept at training new administrative personnel.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Nursing Unit Secretary and outstanding performer in client relations and risk assessment.
  • Achieved a 6 weeks reduction in ramp-up time.
  • Consistently recognized for improved team communication and interdepartmental collaboration, reducing process delays by 68% within 8 months.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Opportunity to learn French was pursued in order to improve support for framework populations.
  • Achieved a 31% improvement in patient care coordination.

Accomplishments

  • Collaborated with physicians and nursing staff to coordinate 10 timely patient admissions, ensuring operational efficiency during peak hours.
  • Led a team in the integration of standard, cutting down administrative time spent on patient data by 20% hours weekly.
  • Managed patient appointment scheduling for a high-volume clinic, reducing double-booking instances by 43%.
  • Collaborated with the nursing team to streamline the patient triage process, reducing intake time by 14 minutes per patient.
  • Implemented a patient-friendly health inquiry logging system that accelerated response times by 75%, improving patient satisfaction scores.
  • Regularly maintained and updated patient records, ensuring compliance with HIPAA regulations and improving patient data integrity in audits by 18%.
  • Resolved patient inquiries regarding appointments and billing, leading to a 40% improvement in patient satisfaction ratings.
  • Facilitated daily communication between medical staff and front-desk teams, enhancing workflow efficiency and reducing patient check-in wait times by 85%.
  • Collaborated with team of 6 in the development of process.
  • Monitored and managed incoming telecommunications, directing an average of 18 calls to the appropriate department daily.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Freemason
  • American Health Information Management Association (AHIMA)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Marketing Association
  • American Society of Safety Professionals
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Healthcare Administrative Support Technician (CAST) - Summit Group
  • Electronic Health Records Specialist Certification - Asana/Harbor & Co.
  • Certified Healthcare Technology Specialist (CHTS) - method
  • Advanced Medical Administrative Assistant Certification (AMAA) - Lakeside Partners
  • Certified Professional Coder (CPC) - AAPC
  • CompTIA Network+
  • Healthcare Information and Management Systems (CPHIMS) - process
  • Certified Patient Care Technician (CPCT/A) - National Healthcareer Association

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