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Skills

  • Homeownership preservation advocacy
  • Deep knowledge of bankruptcy processes
  • Financial capacity improvement strategies
  • Process improvement
  • Case Documentation Preparation
  • CRM system proficiency
  • Proficient in 10-key
  • Communications
  • Team building
  • Experian Transact SM

Work Experiences

  • Authenticated borrower income documentation.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 22% first-time approval success.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved results within 9 months.
  • Transported Jira to three years customer locations.
  • Achieved Top Performer.
  • Went over 14 financial statements in 6 months and reviewed them.
  • Developed new loan prospects by making weekly cold calls to 17 people.

Summaries

  • Loan Modification Specialist has 13 years of experience in consumer lending, loan administration, default management, and customer service.
  • Loan Modification Specialist is a multi-talented Loan Modification Specialist who is consistently rewarded for planning and operational improvements.
  • Adept at collaborating with underwriters and legal teams.
  • Excellent communication and analytical skills.
  • Approved modifications for 26% of clients.
  • Achieved results within 17 months.
  • Achieved results through thorough analysis and planning.
  • Committed to client advocacy.
  • Consistently delivered customized solutions by reviewing clients' financials and reducing monthly payments by an average of $7.
  • Adept at collaborating with underwriters and legal teams to resolve complex homeowner cases, achieving 18% success rate in negotiations.

Accomplishments

  • Maintained compliance with regulatory changes in the mortgage industry, ensuring Lean certifications were up to date for all loan officers.
  • Collaborated with financial review teams to create successful modification plans, improving customer retention by 46%.
  • Developed and implemented standardized loan modification procedures, cutting loan processing time by 12 days.
  • Assisted in the review and reconciliation of delinquent accounts, helping recover 6 in overdue balances within several months.
  • Processed an average of 11 loan modification applications per quarter while exceeding department approval targets by 76%.
  • Collaborated closely with underwriting to review client financial records, increasing loan modification approval rate by 60%.
  • Reduced loan default rates by 37% through detailed financial reviews and timely intervention in loan modification processes.
  • Implemented and monitored loan eligibility criteria for federally backed programs, improving the first-time success rate by 60%.
  • Standardized the loan documentation process, reducing input errors by 40% and improving data accuracy across the department.
  • Reduced delinquency rates by implementing personalized financial capacity improvement strategies for 11 clients in Boston.

Affiliations

  • Community Homeownership Advocates Group (CHAG)
  • U.S. Department of Housing and Urban Development (HUD) Approved Counselor Affiliation
  • American Financial Services Association (AFSA)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Council of Mortgage Lenders (CML)
  • Mortgage Bankers Association (MBA)
  • Federal Housing Administration (FHA) Loan Modification Certification
  • National Association of Mortgage Processors (NAMP)
  • Homeownership Preservation Foundation (HPF) Advocate

Certifications

  • Certified Mortgage Compliance Professional (CMCP) - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Mortgage Risk Management (CMRM) – Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Mortgage Professional (CMP) – Northwind
  • Certified Financial Counselor (CFC), Ironclad Systems
  • Certified Financial Services Auditor (CFSA) - Summit Group
  • SHRM Certified Professional (SHRM-CP)

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