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Skills

  • Financial analysis aptitude
  • Digital process implementation
  • Problem resolution
  • Critical Thinking and Problem Solving
  • Deep knowledge of bankruptcy processes
  • Supervision
  • Risk mitigation strategies
  • Legal liaising in loan modification cases
  • Financial capacity improvement strategies
  • Cross-functional team collaboration

Work Experiences

  • Avoided foreclosure for homeowners.
  • Achieved Top Performer.
  • Analyzed key financial metrics.
  • Looked for industry trends on social media and through online sources.
  • Achieved favorable outcomes in 82% of cases.
  • Oversaw the delivery of system project by metric team, which resulted in category.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Successfully closed an average of 15 loans every month.
  • Collaborated with Systems IT teams to automate mortgage servicing reports, reducing manual errors by 32% and improving loan monitoring accuracy.
  • Analyzed key financial metrics to predict potential refinances or modifications necessary for 7 accounts, reducing total account delinquencies by 39%.

Summaries

  • Balanced client needs with institutional risk.
  • Adjusted payment plans.
  • Consistently delivered customized solutions by reviewing clients' financials and reducing monthly payments by an average of $7.
  • Award-winning professional.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Achieved Excellence Award for increasing revenue retention by 20% through effective loan retention strategies and client communication.
  • Achieved 63% success rate in negotiations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Loan Modification Specialist with extensive experience in banking regulations and procedures.

Accomplishments

  • Reduced loan default rates by 37% through detailed financial reviews and timely intervention in loan modification processes.
  • Delivered tailored consultations to clients, outlining modification options and increasing customer satisfaction scores by 39%.
  • Improved cross-departmental loan modification approval rates by 53% by streamlining collaboration between financial and underwriting teams.
  • Implemented client financial hardship assessments, resulting in 71% more accurate loan modification approvals.
  • Provided comprehensive training to staff on new federal loan modification programs, increasing processing efficiency by 52%.
  • Maintained compliance with regulatory changes in the mortgage industry, ensuring Lean certifications were up to date for all loan officers.
  • Utilized in-depth knowledge of Tableau compliance to resolve escalated modification cases within 51% turnaround time.
  • Resolved escalated client modification issues with a 80% success rate by using comprehensive underwriting knowledge.
  • Collaborated with financial review teams to create successful modification plans, improving customer retention by 46%.
  • Led negotiations for high-value loan modifications exceeding $10, successfully securing more favorable repayment terms in 21% of cases.

Affiliations

  • Homeownership Preservation Foundation (HPF) Advocate
  • Loss Mitigation and Foreclosure Prevention Task Force Chicago
  • Society of Financial Examiners (SOFE)
  • Federal Housing Administration (FHA) Loan Modification Certification
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • International Council of Nurses
  • Project Management Institute
  • Affiliate of Association of Mortgage Professionals (AMP) Seattle
  • Home Affordable Modification Program (HAMP) Training Certification

Certifications

  • Certified Credit Counselor (CCC) – Lakeside Partners
  • Certified Mortgage Compliance Professional (CMCP) - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Fair Debt Collection Practices Act (FDCPA) Certification - Beacon Labs
  • Short Sale and Foreclosure Resource (SFR) Certification – Meridian
  • Certified Mortgage Professional (CMP) – Northwind
  • Certified Forensic Loan Auditor (CFLA) – Vantage
  • Project Management Professional (PMP) - Beacon Labs
  • Certified Specialist in Asset Recovery (CSAR) – Northwind, 2024

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