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Skills

  • Inside and outside sales
  • Employee performance evaluation
  • Team building
  • Administrative support
  • B2B and B2C sales
  • Insurance billing
  • Problem resolution
  • Supervision
  • Post-sales support
  • RFI Scanners

Work Experiences

  • Achieved Scrum Master.
  • Achieved 15% repeat business.
  • Contacted customers to schedule appointments, check on their satisfaction, and suggest new services.
  • Accomplished this within the past year.
  • Increased sales by completing the entire sales cycle, from prospecting leads to contract negotiations and closing.
  • Pushed for the launch of a contact management system in order to achieve 100% client organization.
  • Increased productivity by 9% working closely with cross-functional team members.
  • Generated 11+ leads per three years and pursued conversion opportunities with a success rate of 4%.
  • Developed strong, professional relationships with clients by identifying their needs, which resulted in increased overall sales and opportunities.
  • Achieved results over 6 months.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Expert in framework with a strong aptitude for coordinated and launched.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • CPA certified
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Looking forward to taking on a new challenge with a successful team.
  • Customer-focused, strategic-thinking sales professional with over 13 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Ability to recognize initiative issues and integrate metric solutions to achieve initiative.
  • Commended for creative and resourceful approaches to attracting new customers and achieving process and system goals.

Accomplishments

  • Performed complex analyses of product usage trends, optimizing inventory replenishment, and reducing stock-related expenses by 65%.
  • Identified and addressed client concerns, significantly reducing post-treatment follow-up visits by 47% over two years.
  • Reduced operational costs by implementing strategic vendor partnerships, saving 67% on key product lines over two years.
  • Negotiated supplier contracts, achieving a 65% reduction in product acquisition costs over the course of several months.
  • Actively contributed to multi-specialty strategy meetings, helping secure an additional $11 in service bookings by identifying new wellness trends.
  • Guided clients through tailored skincare and wellness routines, leading to a 37% satisfaction rate and return customer base increase.
  • Collaborated with a multidisciplinary team to design a new skincare offering that boosted service revenue by $6 in 2016.
  • Designed a holistic spa menu that incorporated cutting-edge wellness practices, resulting in a 29% increase in client retention.
  • Speerheaded promotional campaigns for new services, directly causing a $8 rise in daily service sales during 6 months.
  • Successfully ensured compliance with industry-specific regulations and maintained certification renewals for in-house procedures.

Affiliations

  • Affiliated with the National Coalition of Estheticians Associations (NCEA) to stay updated on the latest skincare regulations and safety protocols.
  • Currently enrolled in the Licensed Medical Aesthetic Practitioner program from Ironclad Systems, expanding knowledge on cosmetic dermatology protocols.
  • Member of the American Academy of Dermatology (AAD) with a focus on skincare advancements that support personalized treatment plans.
  • Participated in the American Board of Laser Surgery training programs, elevating standards of care in aesthetic treatments.
  • Collaborate with local wellness and healthcare networks to strategize partnership initiatives that boost spa traffic by 66%
  • Participated in monthly meetings of the Medical Aesthetics Advisory Board to discuss industry trends and client safety protocols.
  • Certified with the Council for Nail and Spa Professional Skills (CNSPS), focusing on hygiene, safety, and client satisfaction improvements.
  • Attended Digital Marketing for Aestheticians workshop organized by Northwind, advancing skills in SEO and online visibility.
  • Attendee of the Global Aesthetic Conference for 2021, gaining insights into emerging trends in medical aesthetics.
  • Certified member of the Association of Aesthetic and Weight Loss Professionals, focusing on holistic approaches to spa services and wellness.

Certifications

  • Certification in Clinical Dermatology (American Academy of Dermatology)
  • American Academy of Financial Management (AAFM)
  • Certification in Aesthetic Marketing Strategies for Revenue Growth (The Aesthetic Academy)
  • Certification in Injectable Aesthetic Techniques Cedar Works
  • Certified Medical Spa Manager (Institute for the Advancement of Aesthetic Medicine)
  • Salesforce
  • Certification in Dermaplaning Procedures (Esthetician Success networking group)
  • First Aid/CPR
  • Association for Project Management (APM)
  • Project Management Professional (PMP)

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