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Skills

  • Coordinating external mental health resources
  • Business operations
  • Co-facilitation with healthcare professionals
  • Stress management techniques
  • Emotional intelligence
  • Organization
  • Operational improvement
  • Conflict resolution within groups
  • Regulatory compliance
  • Adult corrections expertise

Work Experiences

  • Kept track of the client census by using the daily Movement Report and keeping track of admissions, discharges, doctor appointments, and site visits.
  • Assisted in recovering emotional well-being.
  • Looked for industry trends on social media and through online sources.
  • Assessed and improved group dynamics.
  • Conducted group discussions on mental health and addiction.
  • Clinical interventions and treatment plans for patients with chronic pain disorders were organized by me.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of a caseload of 2 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Collaborative and communicative leader with a track record of increasing participant satisfaction by 57% through feedback analysis and session improvements.
  • Accomplished professional with over 14 years of experience.
  • Achieved a 85% improvement in group member feedback.
  • Committed Counselor with extensive experience providing comprehensive case management to residents in the system and standard programs.
  • Achieved results across 2024.
  • Crafted individualized care plans.
  • Achieved a 69% reduction in drop-out rates.
  • Framework Counselor with extensive knowledge of quality assurance and process improvement.
  • Coordinated resources for individuals.
  • Achieved high engagement rates.

Accomplishments

  • Facilitated 7 open-discussion webinars on emotional wellness, attended by 16 participants, with positive feedback from 53% of attendees.
  • Developed customized intervention plans for diverse participant profiles, achieving 70% improvement in goal attainment over the course of 15 weeks.
  • Proactively identified and addressed concerns in peer support settings, resulting in a 65% rise in overall participant satisfaction.
  • Implemented peer recognition programs that bolstered group morale and increased consistent attendance by 53%.
  • Resolved product issue through consumer testing.
  • Worked collaboratively on the design of group materials, resulting in a Employee of the Year for best practices in supporting individuals with standard.
  • Utilized empathy and active listening techniques, leading to a 22% reduction in participant complaints and improved group cohesion.
  • Organized and executed a peer support initiative that resulted in a 63% reduction in relapse rates in framework.
  • Documented and resolved system which led to process.
  • Regularly invited guest speakers from relevant fields and coordinated expert panel discussions, increasing participant engagement by 33%.

Affiliations

  • Global Alliance for Peer Support (GAPS)
  • Toastmasters
  • International Society for Traumatic Stress Studies (ISTSS)
  • National Organization for Human Services (NOHS)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Psychiatric Association – Mental Health Professionals Division
  • National Association of Drug Court Professionals (NADCP)
  • American Psychological Association (APA) Division 49: Group Psychology and Group Psychotherapy
  • Society of Women Engineers

Certifications

  • Mental Health First Aid (MHFA) – National Council for Mental Wellbeing
  • Certified Mindfulness-Based Stress Reduction (MBSR) Teacher – University of Massachusetts Center for Mindfulness
  • Trauma-Informed Care Certification – Colorado
  • Certificate in Cognitive Behavioral Therapy (CBT) – Beck Institute
  • Certified Professional Group Facilitator (CPGF) – Association for Training and Development
  • Advanced Group Facilitation Certificate – National Council for Behavioral Health
  • Certified Mentor Practitioner – The National Mentoring Partnership
  • Certified Clinical Trauma Professional (CCTP) - International Association of Trauma Professionals
  • CompTIA Network+
  • Certified Addiction Recovery Coach (CARC) – International Coaching Federation (ICF)

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