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Skills

  • Communications
  • Daily transaction summarizing
  • Cash drawer balancing
  • Customer satisfaction
  • Time management skills
  • Kennel cleaning and sanitizing methods
  • Payment processing
  • Operational improvement
  • Wire Transfers
  • Budgets

Work Experiences

  • Used accurate exchange rates to redeem foreign currencies.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Achieved high returns.
  • Achieved 60% higher ATM uptime.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Method helped me achieve $211,000.
  • Oversaw the delivery of procedure project by process team, which resulted in procedure.
  • Created multi-threaded admin web applications based on program.
  • Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.

Summaries

  • Among his accomplishments is the creation of a program app for use in the category industry.
  • Bringing 8 years of Seattle experience to the table.
  • Organized Cage Cashier seeking a professional Main Banker role by leveraging 8 years of performance reporting and team leadership experience.
  • Knowledge of currency and cash-counting machines.
  • Achieved 55% reduction in wait times.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 47% decrease in the first year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved 85% accuracy in cash management.
  • With efficient wire transfer handling abilities, he is dependable and focused.

Accomplishments

  • Managed daily cash transactions and reconciliations, leading to a 56% reduction in discrepancies year over year.
  • Partnered with the fraud department to identify suspicious activity, reducing potential losses by $126,000 per year.
  • Supervised and coordinated the activities of a teller team of 9 to ensure compliance with cash handling and transaction policies.
  • Trained new employees on branch banking systems and compliance software, reducing onboarding time by 85%.
  • Increased sales 12% over 18 months.
  • Resolved product issue through consumer testing.
  • Introduced a risk mitigation plan that decreased fraudulent cash-related activities by 28% over one year.
  • Authored and enforced updated cash drawer management guidelines, successfully decreasing balancing errors by 33%.
  • Regularly monitored branch financial data to ensure accuracy, contributing to a 69% decrease in operational costs.
  • Leveraged data analytics to identify key trends in transaction flow, optimizing teller station workloads and increasing throughput by 57%.

Affiliations

  • Credit Union National Association (CUNA)
  • Attendance at Customer Experience Transformation Conferences in 2023
  • Jaycees
  • American Medical Informatics Association
  • Volunteer for Financial Literacy programs in Portland
  • Participant in the Teller Training & Supervision Program at Brightline
  • Association of Financial Professionals (AFP)
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers

Certifications

  • Internal Controls over Financial Reporting (ICFR) Certification
  • Certified Public Accountant
  • Certified Banking Risk Professional (CBRP)
  • Apple Certified Associate (ACA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Credit Risk Specialist (CCRS)
  • Certified Financial Crime Specialist (CFCS)
  • Certified Trust and Fiduciary Advisor (CTFA)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • ServSafe

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