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Skills

  • Business operations
  • File and records management
  • First aid certification
  • Regulatory compliance
  • Program equipment
  • Operational improvement
  • Crime prevention
  • Special needs support
  • Bullying prevention strategies
  • Customer service (parents and students)

Work Experiences

  • Collaborated with school administrators and transportation staff.
  • Investigated suspicious activity and kept an eye on the premises for criminal activity and rule violations.
  • Award received in 2018.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted students with special needs, ensuring their comfortable and safe transit, which earned recognition by the school administration in 2021.
  • Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to 10 emergencies on a weekly basis.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with school administrators and transportation staff to develop safe and efficient routes, reducing travel times by 72% minutes on average.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with standard customers to determine their needs and deliver category service.

Summaries

  • Achieved a 49% decrease in complaints related to bus hygiene.
  • 5 years of experience as a security officer in procedure environments.
  • Collaborated with school officials.
  • Achieved results within 3 months of service.
  • Certified first aid and CPR provider.
  • Adopted new student readiness techniques.
  • Conducted 15 drills per month.
  • Achieved a 85% improvement in overall response times.
  • Achieved a 52% increase in parent satisfaction.
  • Extensive understanding of law enforcement procedures, investigation techniques, and the operation of security equipment.

Accomplishments

  • Regularly inspected safety equipment such as seat belts and fire extinguishers, minimizing safety risks and complying with state transportation standards.
  • Utilized excellent multitasking skills to monitor student safety, assist bus drivers, and manage situational awareness during all transportation shifts.
  • Produced daily behavioral reports to school administrators, highlighting key issues and resolutions for improved classroom correlation.
  • Assisted the bus driver in monitoring bus safety, which led to 18/33% fewer incidences involving student misbehavior.
  • Resolved product issue through consumer testing.
  • Collaborated with school districts to address transportation challenges, leading to a seamless integration of customized routes that saved 73% in operational costs.
  • Documented and resolved framework which led to method.
  • Leveraged first aid and CPR training to assist students during minor medical incidents, supporting quicker medical response times when necessary.
  • Worked with emergency medical teams when necessary, reducing medical response time by 85% and increasing overall student safety during transport.
  • Managed onboard crises such as medical emergencies and behavioral issues, maintaining professionalism and reducing response times by 63% in critical situations.

Affiliations

  • American Society of Safety Professionals
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Medical Informatics Association
  • Child Passenger Safety (CPS) Technician Certification
  • National Association for Pupil Transportation (NAPT)
  • Certified Transport Safety Officer – Raleigh
  • American Red Cross First Aid and CPR Certification
  • National Incident Management System (NIMS) Certification

Certifications

  • Defensive Driving Certification
  • Conflict Resolution Techniques for School Transportation Staff
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Wheelchair Securement and Restraint Devices Certification
  • SHRM Certified Professional (SHRM-CP)
  • Bloodborne Pathogens and Infectious Disease Prevention for School Matrons
  • Certified Professional in Passenger Safety - Northwind - 2016
  • Certified Passenger Assistance Safety Training (CPAST)
  • Child Protection and Safeguarding for School Personnel

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