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Skills

  • Strategic sales knowledge
  • Performance metrics analysis
  • Digitization of records and file systems
  • Credit card processing
  • Service standard compliance
  • Call center operations
  • Advanced knowledge of standard
  • Key stakeholder relationship building
  • CRM
  • Receiving support

Work Experiences

  • Entered customer interaction details into Salesforce to track requests, document problems, and record solutions offered.
  • Facilitated standard orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Handled over 6 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Increased the team's revenue by over $2 in sales.
  • Provided clients with basic technical support for a variety of metric company products.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Collaborated with vendors to plan more than 7 daily pickups and weekly deliveries.

Summaries

  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • With extensive knowledge of workflow optimization and proven multitasking abilities, I am well-versed in project and time management.
  • Hardworking Clerical Service Representative with 16 years of telecommuting experience meeting customer needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated to keep customers happy and contribute to the company's success.
  • Adobe Creative Suite expert with 15 years of experience in related roles.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Committed to providing world-class customer service while remaining professional.

Accomplishments

  • Accurately processed 13 customer invoices weekly, contributing to an overall 29% improvement in accounts receivable turnover.
  • Maintained office supply inventory and reordered supplies as needed, reducing unnecessary expenses by $11 annually.
  • Composed and edited internal communications, ensuring dissemination of clear and concise information to team members.
  • Created and automated standardized templates for issuing invoices and receipts, reducing clerical errors by 55%.
  • Resolved product issue through consumer testing.
  • Prepared and distributed detailed monthly performance summaries for a 15-member customer service team, contributing to continuous service improvements.
  • Maintained comprehensive records of over 2 client transactions while confidentially handling sensitive information in compliance with company guidelines.
  • Utilized process to coordinate staff shifts, maintaining 41% scheduling accuracy with no staffing conflicts.
  • Assisted IT staff in troubleshooting minor computer issues for 12 colleagues, reducing dependence on external tech support by 63%.
  • Assisted the finance department with daily reconciliation tasks, helping ensure all accounts receivable were accurate and up-to-date.

Affiliations

  • Association of Executive and Administrative Professionals
  • Human Capital Institute (HCI)
  • Jaycees
  • American Society of Administrative Consultants (ASAC)
  • Customer Service Professionals Network (CSPN)
  • Society of Human Resource Management
  • International Council of Nurses
  • National Business Education Association (NBEA)
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Information and Records Manager (CIRM)
  • Apple Certified Associate (ACA)
  • HubSpot Customer Service Software Certification
  • Office Management and Administration (OMA) Certification from Beacon Labs
  • CompTIA Security+
  • Certified Front Desk Representative (CFDR), by the American Hotel & Lodging Educational Institute (AHLEI)
  • Customer Service Certification (CSC) from the International Customer Management Institute (ICMI)
  • Certified Customer Service Leader (CCSL)
  • Certified Microsoft Dynamics Professional (CRM)

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