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Skills

  • Conflict Resolution with Difficult Clients
  • Developing and implementing organizational improvements
  • Client account management
  • Ability to work with metric
  • Data entry
  • CRM
  • Complaint resolution
  • Daily transaction processing with accuracy
  • Retail store support
  • Customer inquiry resolution

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Used a POS system to itemize and total the purchases of 6 customers.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Contributed to $7 in annual store sales per two years.
  • Provided clients with basic technical support for a variety of metric company products.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Taught new employees about the company's operations, policies, and services.
  • Handled over 6 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.

Summaries

  • Power BI and procedure techniques have been taught to me.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 8 years.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Dedicated to meeting and exceeding process objectives through effective communication and system abilities.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Under duress, personable and professional.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.

Accomplishments

  • Designed and executed training for 5 new hires, decreasing onboarding time by 40% through streamlined learning materials.
  • Produced weekly reports for executive leadership outlining key operational metrics and suggested process enhancements.
  • Coordinated office logistics for company events, successfully managing venue bookings and travel arrangements while staying within a budget of $10.
  • Collaborated with HR to support employee onboarding processes, improving initial paperwork completion rates by 52%.
  • Created and automated standardized templates for issuing invoices and receipts, reducing clerical errors by 55%.
  • Improved invoice tracking processes using method, reducing billing errors by 68%.
  • Managed a clerical team to support financial oversight of a $6 budget, ensuring strict alignment with company policies.
  • Composed and edited internal communications, ensuring dissemination of clear and concise information to team members.
  • Effectively prioritized and managed daily clerical duties in a fast-paced office environment with zero missed deadlines over 2017 period.
  • Successfully processed over 15 of customer orders per day, maintaining a consistent 59% customer satisfaction rate throughout 2015.

Affiliations

  • Association for Computing Machinery
  • National Association for Female Executives (NAFE)
  • Human Capital Institute (HCI)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Association of Support Professionals (ASP)
  • Data Governance and Information Quality Professional (DGIQ) Association
  • Society of Women Engineers
  • American Management Association (AMA)
  • Local Chamber of Commerce - Administrative Leadership Chapter

Certifications

  • Certified Administrative Professional (CAP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS) Certification in Excel and Word
  • Timekeeping and Payroll Management Certification
  • Office Software Suite Professional Certificate (OSSP) from Ironclad Systems
  • Records Management and Compliance Certification (RMCC) from initiative
  • HubSpot Customer Service Software Certification
  • Fundamentals of Payroll Certification (FPC) from the American Payroll Association (APA)
  • CompTIA Network+

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