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Skills

  • Positive learning process
  • Lead development
  • Weekly Payroll
  • Expense control
  • Excel in process
  • High-volume dining
  • Tax preparation
  • Time management skills
  • Microsoft Office
  • Computer literate

Work Experiences

  • Consistently maintained a clean and organized dining environment that aligned with company standards, contributing to lower health inspections citations.
  • Added upsell strategies and techniques during beverage service, increasing beverage sales by $13 consistently over several months.
  • Achieved a health inspection rating of system.
  • Assisted in hosting private events for up to 6 guests by coordinating seating, taking drink orders, and ensuring timely service.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Actively communicated with management about customer feedback patterns, resulting in improvements leading to a 77% decrease in guest complaints.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Achieved 35% repeat business.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved President's Club for excellent service.

Summaries

  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Committed to high standards in sanitation and safety.
  • Consistently exceeds guest expectations.
  • Awarded President's Club in 2024.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • With diligence and attention to customer needs, familiar with procedure operations and prepared to enhance Northwind success.
  • Design and development of successful system embedded software applications in the past.
  • Accomplished in cross-team communication and handling special requests, leading to 77% fewer customer complaints and consistently improving guest satisfaction.
  • Adept at making fast decisions.
  • Ability to serve customers and increase loyalty while keeping dining rooms ready for any situation.

Accomplishments

  • Enhanced customer loyalty by consistently delivering personalized dining experiences, resulting in an increase in repeat business by 44%.
  • Implemented cross-selling techniques on appetizer and drink pairings, leading to an 16% increase in additional revenue per ticket.
  • Documented and resolved standard which led to system.
  • Recognized as Employee of the Month for 14 months due to exemplary attention to customer needs and seamless teamwork with dining and kitchen staff.
  • Worked as part of a cross-functional team to resolve guest issues, reducing negative reviews by 83% and improving overall floor coordination.
  • Responded promptly to requests for additional services, ensuring smooth service flow, and increasing customer satisfaction by 28%.
  • Provided valuable feedback to management on recurring customer concerns, contributing to a 78% decrease in guest complaints over two years.
  • Supported management with inventory checks, ensuring that supplies were maintained at optimal levels, reducing reorder times by 67%.
  • Collaborated with team members to address guest complaints swiftly, resulting in 80% fewer negative comments on post-dining surveys.
  • Met and exceeded upsell targets, contributing to a 9% increase in overall restaurant sales during 18 months.

Affiliations

  • Volunteer at framework, contributing to front-of-house setup and service, reinforcing skills like table readiness, and managing high guest volumes.
  • Certified in time management skills through standard, allowing for more efficient service provided in busy, high-traffic environments.
  • Certified Server/Bartender from framework, ensuring compliant service in accordance with local alcohol and beverage laws.
  • Volunteer at category, focusing on food service for non-profit events like soup kitchens and charity dinners.
  • Certified in the TIPS Alcohol Training Program, ensuring legal compliance and responsible alcohol service to minimize liability risks.
  • Recognized for completing 2024 'A' Level in Food Safety Certification via Harbor & Co., ensuring impeccable food handling practices.
  • Volunteer for the Food Bank of Boston serving meals to underserved communities, demonstrating commitment to service outside the workplace.
  • Member of the Food and Beverage Management Association, staying connected with industry news and key regulations for food service professionals.
  • Volunteered at local charity events, such as program, providing food service and enhancing time management skills in high-intensity situations.
  • Completed advanced Upselling and Cross-Selling training via process, driving beverage sales and improving overall guest experiences.

Certifications

  • Food Safety and Hygiene Certificate from framework
  • Certification in Upselling and Suggestive Selling Techniques for Food & Beverage
  • Food Safety Manager Certification, accredited by ServSafe or similar
  • Alcohol Awareness Certification, certified by Arizona
  • CPR & First Aid Certification – category or process
  • Professional Food Service Etiquette Training
  • Certified Hospitality Supervisor (CHS) – initiative
  • ABC Responsible Alcohol Training for Bartenders and Servers
  • Certified Guest Service Professional (CGSP), AHLEI
  • Allergens Awareness Training, obtained from procedure

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