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Skills

  • Data Accessibility Enhancement
  • Data security and compliance
  • Multi-Platform IT Support
  • Operational efficiency improvement
  • Technical Documentation Writing
  • IT process automation
  • Vendor and contract management
  • Cloud Infrastructure Management
  • Cybersecurity best practices implementation
  • Software Licensing and Regulatory Compliance

Work Experiences

  • Devised an automated ticketing system.
  • Achieved a 30% reduction in dropped calls.
  • Assisted in compliance management.
  • Collaborated with cross-functional teams.
  • Manage client relationships, identify business goals, and recommend new products, as well as act as a liaison with overseas suppliers and process client orders.
  • Eliminated manual labor.
  • Automated software updates company-wide.
  • Collaborated with department heads.
  • Educated on best practices.
  • Designed a custom CRM integration for Harbor & Co..

Summaries

  • Deep knowledge in VOIP system administration.
  • Accomplished Information Technology Specialist with 8 years of experience delivering strategic IT solutions. Drove 61% improvement in service-level satisfaction scores by creating custom reporting metrics. Adept at managing data backups and disaster recovery, securing $5 worth of critical corporate data. Focused on integrating IT solutions into business processes to enhance overall productivity.
  • Committed to providing exceptional technical assistance.
  • Coordinated financial operations during quarter-end periods.
  • Collaborated on cybersecurity-focused projects.
  • Committed IT Specialist proficient in team-led device deployment efforts featuring 5 network devices. Demonstrated ongoing consistency in reducing downtime and improving security compliance by 32% through innovative problem-solving and system oversight. Skilled communicator who bridges the gap between IT and business needs.
  • Contributed to long-term business growth.
  • Collaborated on cross-functional tasks.
  • Delivered 35% enhancement in call quality for 3 users.
  • Conducted network maintenance.

Accomplishments

  • Coordinated third-party software integration with in-house systems, increasing data accuracy and reporting efficiency by 24%.
  • Utilized Jira to automate workflow processes, achieving a 56% faster turnaround on user requests.
  • Managed the migration of 10 users to category, ensuring zero data loss and 100% uptime during cutover.
  • Trained 12 team members on advanced IT administration, contributing to overall team productivity growth by 29%.
  • Led the implementation of a cloud-based solution that reduced client-server downtime by 74% across a global network.
  • Developed and executed a data storage optimization strategy that resulted in saving category on server costs annually.
  • Led the deployment of Jira CRM software across 10 departments, improving intake by 28%.
  • Implemented ITIL processes, improving helpdesk service level agreement (SLA) compliance by 33% across 2020.
  • Put in place a network load balancing solution that increased web server throughput by 83% during peak traffic hours.
  • Performed IT audits that reduced compliance breaches, saving standard in potential fines or penalties.

Affiliations

  • Completed corporate leadership training hosted by Brightline, geared towards enhancing team performance in high-stakes IT environments.
  • Collaborated with fellow members of the Microsoft Certified Solutions Expert (MCSE) community, improving proficiency in Asana and resolving complex technical issues.
  • Attended the Annual CyberSecurity Summit in Denver to stay updated on the latest digital threats and mitigation solutions.
  • Membership in process Alumni's IT Networking Circle, exchanging insights on data management and network security best practices.
  • Red Hat Certified Engineer (RHCE) certification, completed and maintained for 13 years, utilizing advanced Linux-based infrastructure solutions.
  • Gold-level member of the Help Desk Institute (HDI), improving service delivery and customer satisfaction metrics through enhanced user support procedures.
  • Ongoing involvement in method seminars and workshops, continuously developing skills in device deployment and network architecture.
  • Member of the Certified Ethical Hacker (CEH) community, continuously updating skills in penetration testing and network defense strategies.
  • Served as a mentor for procedure IT Apprenticeship Program, guiding young professionals through complex systems troubleshooting tasks.
  • Attended IT governance seminars organized by the Information Systems Audit and Control Association (ISACA), focusing on regulatory compliance.

Certifications

  • Microsoft 365 Certified: Modern Desktop Administrator Associate - initiative
  • Certified Kubernetes Administrator (CKA) – The Linux Foundation
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate - framework
  • SANS GIAC Certified Windows Security Administrator (GCWN) - process
  • Certified Data Management Professional (CDMP) - DAMA International
  • CompTIA A+ Certification - CompTIA
  • Microsoft Certified: Azure Administrator Associate - initiative
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • Certified Data Privacy Solutions Engineer (CDPSE) - program
  • CompTIA Cloud+ Certification - category

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