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Skills

  • Operations management
  • Multi-Task Management
  • Financial records and processing
  • Insurance verifying
  • Product ordering
  • Relationship development
  • Cross-departmental collaboration
  • Heavy lifting
  • System updates
  • Music showcase training

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Recommendation
  • Established
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Invented
  • Made a proposal
  • Raised the stakes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of organizing, updating, and maintaining patient charts.

Summaries

  • Resourceful
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Pragmatic
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Skills in stakeholder engagement and quality assurance are available.
  • Expert
  • 8 years of experience as a patient service representative.

Accomplishments

  • Received Outstanding Service Award for achieving an operational error rate of less than 62% during patient admission processes.
  • Received quarterly commendation for maintaining a 55% or higher accuracy in patient file management across several months.
  • Managed the transition to a digital registration system, improving compliance and reducing manual entry errors by 51%.
  • Led cross-departmental initiatives to streamline pre-admission processes, which resulted in reduced patient delays by 61%.
  • Regularly conducted patient satisfaction surveys to assess service quality, incorporating results into practice improvements.
  • Developed a training program for new hires, resulting in 50% improvement in patient registration accuracy within three years.
  • Reduced patient registration wait times by 70% by effectively managing department scheduling and staffing.
  • Achieved a 62% patient retention rate by building rapport and ensuring smooth admission and discharge processes.
  • Decreased the claim denial rate by 63% by working closely with insurance companies to address policy nuances.
  • Effectively coordinated between departments and insurance providers to resolve complex patient registration issues within three years.

Affiliations

  • Certified Revenue Cycle Representative (CRCR) credential from HFMA
  • Association for Healthcare Documentation Integrity (AHDI)
  • Freemason
  • Certified Healthcare Access Associate (CHAA) through NAHAM
  • International Association of Administrative Professionals (IAAP)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Patient Access Certification through NAHAM
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Project Management Institute

Certifications

  • Patient Access Manager Certification (CPAM) – National Association of Healthcare Access Management (NAHAM)
  • Healthcare Financial Compliance Specialist Certification – Harbor & Co.
  • Healthcare Revenue Integrity Certification – Vantage
  • Certified Professional Compliance Officer (CPCO) - American Academy of Professional Coders (AAPC)
  • Health Information Technology Certification (HIT) – American Health Information Management Association (AHIMA)
  • Certified Public Accountant
  • Certified Specialist in Insurance Claims (CSIC) – Ironclad Systems
  • CompTIA A+ Technician
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Advanced Healthcare Customer Service Certification – Ironclad Systems

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