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Skills

  • System updates
  • Operational improvement
  • Music showcase training
  • Credit and collections
  • Procedure equipment
  • Cross-departmental collaboration
  • Operations management
  • Safety measures
  • Product ordering
  • Category coding understanding

Work Experiences

  • Explain the rules of the hospital.
  • Worked with the parts department to get the parts I needed.
  • Recommendation
  • Transported Microsoft Excel to several months customer locations.
  • Got better.
  • Conduct a demographics interview with the patient or representative.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Completed the work outlined on the repair order with efficiency and accuracy.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Articulate
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Determined sales and marketing professional with 2 years of experience in category industry.
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Implemented quality control measures for patient data entry, reducing billing disputes by 77% within the past year.
  • Enhanced patient intake experience by integrating new appointment scheduling software, reducing average wait times by 37%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed new patient registration process that cut average processing time by 63%, enhancing the overall patient experience.
  • Successfully handled 13 urgent admissions in under 4 minutes during peak operational hours.
  • Regularly conducted patient satisfaction surveys to assess service quality, incorporating results into practice improvements.
  • Assessed and implemented changes to the patient registration system, reducing operational costs by 63%.
  • Ensured patient demographic information was accurately entered into QuickBooks, contributing to 60% reduction in data input errors.
  • Executed a patient information security protocol that reduced HIPAA compliance incidents by 67%.
  • Increased sales 14% over 6 months.

Affiliations

  • Academy of Healthcare Business Compliance (AHBC)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Jaycees
  • Healthcare Administrative Technology Association (HATA)
  • Certified Revenue Cycle Representative (CRCR) credential from HFMA
  • Six Sigma Green Belt Certification in Healthcare Operations
  • American Association of Healthcare Administrative Management (AAHAM)
  • Project Management Institute

Certifications

  • Certified Healthcare Access Associate (CHAA) - process
  • CompTIA Network+
  • Hospital Revenue Cycle Professional Certification – Summit Group
  • Association for Project Management (APM)
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • SHRM Certified Professional (SHRM-CP)
  • Patient Access Manager Certification (CPAM) – National Association of Healthcare Access Management (NAHAM)
  • Certified Specialist in Insurance Claims (CSIC) – Ironclad Systems
  • CompTIA Security+
  • Certified Medical Office Manager (CMOM) - Practice Management Institute (PMI)

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