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Skills

  • MS Office
  • Process improvement
  • Substance abuse treatments
  • Project organization
  • Active listening
  • Emergency response coordination
  • Client empowerment
  • Multidisciplinary team collaboration
  • Depression and anxiety specialist
  • Client advocacy

Work Experiences

  • Connected clients to employment opportunities.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Connected clients to educational opportunities.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Transported Microsoft Excel to the past year customer locations.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Collaborated with social services agencies.
  • Conducted intake assessments for over 13 clients.

Summaries

  • Caseworker Intern who is creative and enthusiastic and has 14 years of experience managing caseloads of up to 15 adolescents in high-risk settings.
  • An empathetic advocate for clients, ensuring their rights and needs are met during meetings, leading to a 18% increase in resource funding for essential services.
  • Within Miscellaneous, senior Caseworker Intern and outstanding performer in process improvement and cross-functional collaboration.
  • Patient Caseworker Intern who excels at client advocacy and has a broad understanding of community resources.
  • Costs were consistently reduced while profits were increased.
  • Caseworker Intern experienced in report preparation.
  • Achieved a 61% improvement in client retention.
  • Advocated for client needs.
  • Collaborated with community organizations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Participated in 3 case conferences with multidisciplinary teams to provide input and advocate on behalf of clients ensuring comprehensive care plans.
  • Documented all case activities in SAP under tight deadlines, increasing accuracy in reporting and reducing case backlog by 66% %.
  • Reduced client wait time for services by 57% by streamlining intake processes and improving scheduling protocols.
  • Conducted home visits for at-risk individuals to assess living conditions and needs, providing intervention recommendations to social work supervisors.
  • Advocated for client rights in case reviews, contributing to favorable case resolutions for 31% of clients represented.
  • Assisted in the successful relocation and reintegration of 11 refugee families by coordinating with housing services, legal aid, and social support agencies.
  • Documented and resolved method which led to category.
  • Completed detailed risk assessments for vulnerable clients, escalating high-risk cases to supervisors in accordance with system guidelines.
  • Helped secure emergency funding and resources for 2 clients facing eviction, ensuring continuity of housing and reducing homelessness risks.
  • Conducted intake interviews for over 8 new clients, ensuring thorough documentation and accurate evaluation of individual needs.

Affiliations

  • National Human Services Assembly (NHSA)
  • Coalition for Homeless Individuals and Families (Columbus Chapter)
  • National Council for Behavioral Health
  • American Association of Service Coordinators (AASC)
  • Council on Social Work Education (CSWE)
  • National Association of Case Managers (NACM)
  • National Institute of Mental Health (NIMH)
  • American Medical Informatics Association
  • International Council of Nurses
  • Council for Standards in Human Service Education (CSHSE)

Certifications

  • Certification in Privacy Governance and Case Management
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Child and Youth Care Practitioner (CYC-P)
  • Certified Family Law Paralegal
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Non-Violent Crisis Intervention Certification
  • CompTIA Network+

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