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Skills

  • Reporting familiarity
  • Supervision
  • Communications
  • Bank security expert
  • Standard equipment
  • Process improvement
  • Human resources knowledge
  • Data-driven decision making
  • Sales professional
  • Familiar with account coding

Work Experiences

  • Achieved a 71% increase in new customer accounts.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Created a more harmonious work environment.
  • Accomplished results in several months.
  • Adjusted service protocols.
  • Achieved a 57% reduction in turnover.
  • Cut end-of-quarter closing time by 8 days.
  • Achieved Top Performer for outstanding customer service.
  • Boosted employee productivity by 18% through the creation of an incentive program tied to measurable performance outcomes.
  • Chaired 2017 diversity and inclusion initiatives across the branch network, enhancing a culture of openness and respect.

Summaries

  • Senior Branch Manager with 14 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Accomplished in managing 3 branches, enhancing workflow efficiencies, reducing onboarding time by 69%, and improving new hire productivity.
  • Aligned branch strategies with corporate objectives.
  • Branch Support Manager with 17 years of successful project management and budget management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 20% efficiency improvements.
  • Achieved cost reduction through strategic vendor management.
  • Knowledgeable Branch Support Manager with experience in childcare and development.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced customer complaints by 36% by implementing a streamlined issue resolution process that engaged cross-functional teams.
  • Collaborated with external vendors and stakeholders to negotiate better service contracts that resulted in a cost reduction of $13 annually.
  • Revamped the client onboarding process, allowing branches to service 14 more clients per month without additional staffing.
  • Supervised a quality control initiative that achieved a 71% reduction in service errors compared to previous reporting periods.
  • Supervised daily cash operations across multiple branches, achieving a cash-handling error rate of less than 17% through enhanced auditing procedures.
  • Led team in identifying key areas for operational improvement, resulting in a 39% reduction in overall operational costs across multiple branches.
  • Collaborated with cross-functional departments, including IT, to streamline CRM implementation, resulting in a 77% improvement in customer follow-up efficiency.
  • Designed and implemented new performance review systems, increasing branch-level employee retention rates by 76% over a several months-month span.
  • Created branch-specific goals aligned with company vision, leading to each branch exceeding sales targets by an average of 80% over 18 months.
  • Introduced a branch training program via an e-learning platform, reducing onboarding and training duration by 7 hours per employee.

Affiliations

  • Retail Business Technology Expo (RBTE)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Rotary International
  • American Association of Professional Leaders (AAPL)
  • National Business Management Association (NBMA)
  • Compliance & Big Data Professionals Association (CBDPA)
  • American Marketing Association
  • Lions Club

Certifications

  • CompTIA Security+
  • Certified Fraud Examiner (CFE) - Lakeside Partners
  • Digital Transformation Strategy Certification – Brightline
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - Lakeside Partners
  • Business Process Management (BPM) Certification - Meridian
  • Certified Information Privacy Professional (CIPP) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Change Management Practitioner – Meridian
  • Certified Branch Manager (CBM) - Beacon Labs
  • Certified Public Accountant

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