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Skills

  • Process improvement
  • Organization
  • Market Analysis
  • Loan processing
  • Interpersonal communication
  • Supervision
  • Budgeting
  • Team management
  • First Aid/CPR
  • Business operations

Work Experiences

  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.
  • Conducted annual property performance reviews.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Achieved profitability targets for each facility.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to District Property Manager every 6 months.

Summaries

  • Property manager and licensed real estate professional with 18 years of industry experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted occupancy across 7 units.
  • Achieved a 38% improvement in overall team performance.
  • Collaborative and communicative leader, maintaining strong relationships with tenants and property owners to ensure seamless operations and satisfaction.
  • District Property Manager who is communicative and has excellent customer service and cross-functional collaboration skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Brings 15 years of relevant experience to the District Property Manager position.

Accomplishments

  • Led the collection of outstanding rent and overdue payments, reducing delinquency rates by 18% in 15 months.
  • Led emergency preparedness initiatives across 15 properties, ensuring 100% compliance with local safety regulations.
  • Directed the turnover and leasing of 14 residential units, reducing vacancy periods by 74% in several months.
  • Developed and implemented lease review procedures, eliminating legal risks and achieving full compliance with system housing regulations.
  • Negotiated long-term leases with 17 commercial tenants, driving revenue growth of 4 annually.
  • Developed and implemented a tenant satisfaction survey, increasing participation by 46% and leveraging feedback to drive improvements.
  • Led safety and building compliance audits across all district properties, achieving 2% adherence to initiative within three years.
  • Renegotiated key vendor contracts for property maintenance and upgrades, resulting in a 50% cost savings without compromising service quality.
  • Documented and resolved category which led to method.
  • Introduced predictive maintenance protocols that reduced emergency repair costs by 41% and extended asset lifecycle.

Affiliations

  • Association of Information Technology Professionals
  • Certified Property Manager (CPM) – IREM
  • American Marketing Association
  • National Affordable Housing Management Association (NAHMA)
  • Rotary International
  • International Association of Administrative Professionals
  • Realtors Land Institute (RLI)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Leadership in Energy and Environmental Design (LEED) Green Associate Certification

Certifications

  • Eviction Prevention Management Training - Cedar Works
  • Public Speaking and Interpersonal Communication Certificate - Northwind
  • Salesforce
  • Real Estate Financial Modeler (REFM) Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Construction Management Certification (CMC) - initiative
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Residential Leasing Management Certification - Ironclad Systems
  • Real Estate Technology Solutions Specialist - category

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