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Skills

  • Dispute resolution
  • Financial budgeting and reporting
  • Strategic planning
  • Data-driven decision making
  • Client relations management
  • Database management
  • Facility management
  • Staff management
  • Interpersonal communication
  • Leasing and sales

Work Experiences

  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Achieved a 67% reduction in insurance premiums.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Analyzed NOI, occupancy rates, and capital expenditures.
  • Established strong, professional relationships with District Property Managers and residents by promoting team collaboration and providing exceptional service.
  • Built relationships with regional leadership and stakeholders, expanding portfolio management coverage from 2 to 8 properties.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Collaborated with legal teams on tenant issues.
  • Conducted annual property performance reviews, identifying opportunities to increase NOI by 15% through restructured rental agreements.
  • Cold calling and referrals were used to generate leads for sales and rental properties.

Summaries

  • Oversee all aspects of procedure buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Achieved a 38% improvement in overall team performance.
  • Centralized maintenance and vendor purchasing processes.
  • Accomplished in overseeing major property portfolios, consistently exceeding occupancy targets and enhancing value through strategic property management.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Offering 17 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Achieved substantial contract expense reductions.
  • Achieved measurable results in tenant satisfaction.
  • Achieved a 69% reduction in service request response times.

Accomplishments

  • Transitioned all district properties to electronic leasing systems, resulting in a 19% decrease in lease processing time.
  • Generated cost savings of 60% annually by consolidating vendor services across multiple properties in the district.
  • Successfully displaced or restructured process properties, resulting in cost avoidance of 6 over one year.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of initiative.
  • Negotiated long-term leases with 17 commercial tenants, driving revenue growth of 4 annually.
  • Collaborated with marketing teams to fill vacancies in under 8 days, resulting in 52% occupancy across all managed properties.
  • Monitored all on-site maintenance projects by liaising with contractors and engineers, achieving 33% adherence to timeline and budget parameters.
  • Reduced the district's vacancy rate by 27%, optimizing marketing efforts and enhancing prospective tenant experience.
  • Introduced data-driven budgeting tools, improving forecasting accuracy and achieving 71% above targets in operational income.

Affiliations

  • National Association of Social Workers
  • International Association of Certified Home Inspectors (InterNACHI)
  • National Affordable Housing Management Association (NAHMA)
  • American Association of Residential Property Managers (AARPM)
  • Certified Manager of Community Associations (CMCA)
  • Residential Real Estate Council (RRC)
  • Building Owners and Managers Association (BOMA)
  • International Association of Administrative Professionals
  • Community Associations Institute (CAI)
  • Society of Women Engineers

Certifications

  • Certified Public Accountant
  • Certified Manager of Community Associations (CMCA) - system
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Fair Housing Compliance Certification - Cedar Works
  • Public Speaking and Interpersonal Communication Certificate - Northwind
  • Apple Certified Associate (ACA)
  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)

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