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Skills

  • Efficiency in team communication
  • High-volume dining
  • Collaborative problem-solving
  • Public speaking
  • Food production management
  • Kitchen staff coordination
  • Staff management
  • Cross-training Implementation
  • Team mentoring
  • Recruitment

Work Experiences

  • Awarded in 2015.
  • Was in charge of the day-to-day activities of 7 employees in framework establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Collaborated with cross-functional teams.
  • Achieved a 32% reduction in closing time.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Analyzed performance evaluations.
  • Adapted training materials to a diverse workforce.
  • Contributed to smoother transitions during high-demand periods.
  • Created a seamless transition from kitchen to front-of-house service.

Summaries

  • Aims to reduce complaint resolution time.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Achieved a 69% reduction in service times.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Committed to improving customer experiences while lowering costs overall.
  • Great multitasker with process management training and extensive food service experience.
  • With Salesforce training, I am knowledgeable about framework management.
  • Experienced FOH Trainer with a track record of building and motivating strong restaurant teams to assist 10 customers on a daily basis.

Accomplishments

  • Identified key areas for service improvement, reducing customer wait times by 55% during high-volume periods.
  • Developed and implemented training workshops that resulted in a 44% improvement in guest satisfaction scores within 12 months.
  • Led a continuous improvement initiative for FOH operations that resulted in operational efficiency gains of 42% year-over-year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed and controlled labor costs, reducing overtime hours by 19% through effective staff scheduling via Workday.
  • Developed customizable employee schedules using Tableau, ensuring appropriate staffing levels during peak and non-peak times, leading to reduced labor costs.
  • Developed a rotating cross-training program that allowed FOH employees to enhance their skillsets, reducing staffing issues during unexpected leave periods.
  • Coordinated FOH team activities with kitchen and bar management, leading to a 71% increase in order accuracy and guest satisfaction.
  • Revamped FOH training manuals to include detailed SOPs, reducing onboarding time for new hires from 17 to 12 days.
  • Supervised and mentored a FOH team of 15 employees, resulting in increased staff retention and promotion rates by 21%.

Affiliations

  • American Academy of Hospitality Sciences (AAHS)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • American Hotel & Lodging Educational Institute (AHLEI)
  • American Society for Training and Development (ASTD) Membership
  • North American Association of Food Equipment Manufacturers (NAFEM)
  • Professional Association of Innkeepers International (PAII)
  • Society of Women Engineers
  • American Medical Informatics Association
  • Foodservice Educators Network International (FENI)

Certifications

  • Hazard Analysis Critical Control Point (HACCP) Certification
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Hospitality Trainer (CHT) by American Hotel & Lodging Association procedure
  • Food Manager Certification (FMC) by Harbor & Co.
  • Front-of-House Leadership in Hospitality Award (Year)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Salesforce
  • Certified Frontline Workplace Communication Professional

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